Business Process Services are the Most Common GIC Function | Market Insights™
Business process services are the most common GIC function … and growing
Business process services are the most common GIC function … and growing
US share of the worldwide Global In-house Center (GIC), or captives, market declines as other geographies increasingly adopt the model
Global In-house Centers (GICs), or captives, make up about a quarter of the growing global services market
The GIC Global Landscape
Proportion of onshore delivery center set-ups nearly doubled from 2012 to H1 2014
Arbitrage is generally sustainable for most locations and functions, but timing varies
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India Accounts for the Lion’s Share in the GIC Market
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Trends in Indian GICs (shared services centers) addressing parent size, location, and industry, as well as GIC function and location in India
The majority of GICs (shared services centers) in India are single footprint; those that have a multi-GIC footprint have successfully leveraged tier-1 and tier-2 cities
India remains the key global GIC location; maintains its leading position over other locations such as China, Costa Rica, Malaysia, Philippines, and Poland
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