IT GICs in India Controlling Attrition | Market Insights™
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High retention is based on strong brand positioning, work environment, and compensation policies
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High retention is based on strong brand positioning, work environment, and compensation policies
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GICs hire the majority of their talent from service providers; however, they lose the majority of their talent to other GICs and domestic companies
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ADM is the most common IT function delivered through Global In-house Centers (GICs), but its share has been declining in recent years
The GIC model remains robust, with new set-ups and expanded scope
Global services location activity increased in 2015 as buyers invested ahead of demand
The nature of the global services industry is shifting as the market matures, new adopters enter, new technologies bring disruption, and more Global In-house Centers (GICs), or shared services centers, join the scene
GICs are adopting best practices across three strategic areas to drive digital adoption: talent management, collaboration with vendors, partnerships with start-ups
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GICs can show some digital adoption victories, particularly in analytics, cloud, and mobility, as well as the MDR, product & technology, and BFSI industries
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GICs are well positioned to lead digital adoption in their enterprises because they are talent repositories, they are innovation-focused, and they are a “known” quantity.
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Global In-house Centers (GICs) are well-positioned to support the enterprise in digital services adoption; successes, barriers, best practices, call to action
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