Tag: GBS

Conversations with Leaders – Episode 9 | LinkedIn Live

linkedin live

Conversations with Leaders | A LinkedIn Live Series | Episode 9

View the event on LinkedIn, which was delivered live on Wednesday, March 20, 2024.

The Global Business Services (GBS) model 🌐 is the consolidation of various business support functions into a centralized service delivery model. Although the model is generally global for most companies, establishing multiple sites has primarily been needs-based rather than carefully planned as an integrated strategy.

Watch this LinkedIn Live conversation with Mohua Sengupta, Head, Novartis Corporate Centre Hyderabad, and Rohitashwa Aggarwal, Everest Group Partner, as they discuss approaches to integrating multiple shared services sites into a GBS network and why it’s crucial for achieving operational efficiency, cost savings, and strategic alignment within an organization. 🚀

During this engaging discussion, we explored:

  • ✅ The benefits of integrating multiple sites into a GBS model 🌐
  • ✅ The enablers of an integrated GBS model
  • ✅ How to achieve high levels of integration 🌟

Meet the Presenters

Aggarwal Rohitashwa B
Everest Group
Mohua pp
Head Novartis Corporate Centre Hyderabad

GBS: The New Epicenter for Driving Value and Transformation in Enterprise Finance Services | Virtual Roundtable

Virtual Roundtable

GBS: The New Epicenter for Driving Value and Transformation in Enterprise Finance Services

March 13, 2024 |
9:30 AM EDT | 7:00 PM IST

The GBS model has become a multifunctional platform with finance among the oldest of the capabilities established. However, our research shows that the overwhelming level of activity performed by both Finance Shared Services (FSS) and GBS organizations is transactional.

As companies increasingly hardwire the GBS model into the business, there is still vast potential to add more value. Finance in GBS can play a vital role in accelerating business growth and delivering greater insights across the enterprise.

Join this virtual roundtable, along with our expert analysts and industry thought leaders, for an engaging discussion on how FSS and GBS organizations can move up the value chain, drive innovation, and yield meaningful impact. We will also explore current challenges and prevailing opportunities for driving future success.

Participants will explore:

  • How FSS and GBS can move up the finance value chain, and what is the breadth and depth of the services portfolio?
  • What changes are required for GBS governance and operating models to enable growth?
  • How can enterprises leverage FSS or GBS to create more value in the finance organization and for CFOs?
  • Success stories from best-in-class peers

Who should attend? 

  • Finance leaders
  • Global business services leaders
  • GBS strategy leaders
  • GBS site leaders

 Virtual Roundtable Guidelines 

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse. 

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion. 

Agarwal Anish
Practice Director
Everest Group
Jain Parul
Vice President
Everest Group
Kumar Santhosh
Aniruddha edited

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 | Webinar

on-demand webinar

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024

As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024.

Watch this webinar where our expert analysts presented the successes, challenges, and transformative trends that defined the global services industry in 2023 and discussed the opportunities that lie ahead for business leaders in 2024.

Attendees gathered valuable insights to shape a forward-looking strategy for their global services delivery and learnt successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy.

What questions did the webinar answer for the participants?

  • How did the global services industry perform in 2023?
  • What are the key trends and outlook for the global services market in 2024
  • What are the observed trends across service delivery location strategies for enterprises and service providers?
  • How are sourcing strategies (in-house/GBS vs. outsourced), enterprises’ leverage of service providers, and the nature of deals expected to evolve?

Who should attend?

  • CEOs and CXOs
  • Buyers and providers of services
  • Locations portfolio strategy professionals
  • Leaders of workforce strategy
  • Global sourcing managers
  • Vendor managers
  • GBS Leaders
Agarwalla Hrishi Raj Refresh gray square
Vice President
Kala Prashray
Kumari Jyoti
Senior Analyst

Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar

on-demand webinar

Charting the GBS Course for 2024: Accelerating and Sustaining Success

GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. Today, enterprises and GBS organizations are exploring non-traditional approaches – ones that are anchored on customer centricity and outcomes – to take advantage of the GBS model. However, with increased capabilities come increased responsibilities.

Watch our GBS experts for an insightful webinar examining what lies ahead for the GBS model. They discussed the model’s remarkable resilience, its rising preference, and the shifting conversations from a value-first to an outcomes-centric approach. Participants will gain valuable insights into the changing dynamics of GBS and how it plays a pivotal role in shaping enterprise-level strategies.

What questions will the webinar answer for the participants?

  • What are GBS leaders’ strategic priorities for 2024?
  • How can GBS organizations drive closer alignment with business and the broader enterprise?
  • What capabilities will become crucial as part of evolution?

Who should attend?

  • GBS leaders
  • Enterprise executives
  • COOs
  • GCC leaders
  • IT/BPO department heads
  • Global sourcing mangers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads

Add Your Heading Text Here

Dubey Piyush
Practice Director
M Bharath
Vice President
Thomas Meghna
Meghna Thomas
Senior Analyst
Aniruddha edited

Global In-house Centers (Captives) on the Rise and Challenge Core vs Non-core | Blog

Global In-house Centers (GICs), which were first known as “captives,” are on the rise. There are hundreds of new startups, and existing captives are significantly expanding their capabilities. It is very clear that companies are more aggressively taking advantage of offshoring, and many are doing it by building their own capabilities. What accounts for this acceleration in companies building their own capability rather than taking advantage of a third-party service provider’s capability?

Read more in my blog on Forbes

Key Issues 2024: Creating Accelerated Value in a Dynamic World | Webinar


Key Issues 2024: Creating Accelerated Value in a Dynamic World

In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders.

How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability.

Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders.

We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024.

What questions has the webinar answered for the participants?

  • What are the key challenges and priorities and the outlook for global services in 2024?
  • What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?
  • Which digital services and next-generation capabilities are expected to be in demand?
  • How will generative AI impact the global services industry?
  • How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

Who should attend?

  • CIOs, CDOs, CTOs, CFOs, CPOs
  • Service providers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads
Agarwalla Hrishi
Vice President
Malhotra Bhanushee
Practice Director
Mittal Alisha
Vice President
Ranjan Rajesh

Still Elusive but within Reach? Effective GBS Business Relationship Management | In the News

In one of the articles by Deborah Kops, she talks about how GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what you are delivering. Today, many of my conversations center around the quality of GBS’s relationship with the businesses they partner with. They go something like this: why doesn’t the business “get” GBS? How do we change the tenor of the relationship in order to scale?

Deborah answers many of these questions in the article that originally appeared on the Everest Group website.

Read more in Intelligent Sourcing.

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