Tag: ESG

Scaling Automation Across The Enterprise | Webinar

VIRTUAL EVENT

Scaling Automation Across The Enterprise

November 30, 2022
9:00 AM ET | 7:30 PM IST

Catch Everest Group’s Amardeep Modi and Harpreet Makan in this webinar as they share insights from Everest Group’s report, “Scaling Automation Across the Enterprise.” The speakers will explore key success factors and best practices enabling superior business outcomes, including:

  • Best approaches to scale IA adoption across multiple business functions

  • Key components of a holistic intelligent automation solution

  • Enterprises’ evolving automation vision and expected outcomes

  • Methods to transform business functions such as finance & accounting (F&A) through IA

  • Key success factors that can help enterprises scale automation across functions

Register for the webinar

Presenters

Amardeep Modi
Vice President, Everest Group

Harpreet Makan
Practice Director, Everest Group

Nadia Nizar
Corporate Communications Senior Director, SS&C Blue Prism

Register for the webinar

Makan Harpreet
Harpreet Makan
Practice Director

The Role of ESG in IT Services Pricing: Is There a Case for a Green Premium? | Blog

Service providers who lead in green engineering and can produce significantly more carbon-efficient software have an opportunity to price their sustainable IT services at higher premiums and pioneer this emerging space. Read on to explore more on IT services pricing in today’s ESG-focused marketplace.  

In the book How to Avoid a Climate Disaster: The Solutions We Have and the Breakthroughs We Need, Bill Gates popularizes the concept of a Green Premium. Simply put, a Green Premium is the incremental charge/cost that buyers must pay to use a clean technology over a “dirty” one.

Now, this isn’t a new notion by any means. Consumers pay more for products that are marked “organic” and happily shell out extra bucks for greener packaging or responsibly-sourced coffee. Green Premiums exist because organizations typically incur more costs to deliver cleaner products and services. But they also generate pricing power due to differentiation.

This concept has mostly restricted itself to mass usage products in a business-to-consumer setting. Can IT service providers replicate this in the enterprise technology marketplace? By introducing sustainability into the technology services, is there a case for a Green Premium?

We believe two distinct paths can lead to a Green Premium in IT services pricing – an external-facing route and an internal one. Let’s explore the external opportunity first.

Green software

While building software, the most important priorities are typically user-centric – user experience, performance, latency, security, etc. Developing carbon-efficient software has never been a core objective. And in the process, the impact of emerging technologies has largely gone unnoticed. Only recently has a host of research been published pointing out the tremendous negative impact the likes of blockchain and artificial intelligence could have on the planet. For example, according to a study performed at the University of Massachusetts, Amherst in 2019, training a single Artificial Intelligence model can cause as much carbon emission as five cars in their lifetimes. No one saw that coming!

But we do see emerging signs of this changing. There is an industry-wide push towards greener software development practices. This includes steps such as considering the carbon impact of architectural decisions, choosing more energy-efficient languages, using data practices that reduce redundancy, and building more hardware-efficient applications. Given that this is an emerging field, there is no single service provider who does it better. And this creates a unique opportunity for service providers to aim for leadership in this blue ocean and materially differentiate their services

Providers who can lead in green software engineering and produce significantly more carbon-efficient software will differentiate themselves from competitors around parameters that genuinely matter to enterprises today. Alongside typical cost savings quoted in most proposals, future slide decks might have a percentage reduction in carbon emissions as one of the key benefits to the enterprise.

Getting the internal act together

Now, let’s explore the internal route that could lead to Green Premiums. Alongside providing green software engineering practices, service providers need to focus on achieving environmental, social, and governance (ESG) goals. A provider who leads in green software engineering but scores low on ESG metrics might not be able to establish credibility with clients.

Sooner than later, enterprises will inevitably start to consider ESG as a key parameter in their sourcing strategy. Traditionally, ESG parameters were mere check-the-box or good-to-have selection criteria. But according to Everest Group research, they are now becoming deal-breakers – or makers – in many instances. We expect to start seeing enterprises look for energy efficiency, impact sourcing, community impact, board-level governance, and transparency/disclosure standards. Service providers who score high on these metrics will be able to materially differentiate themselves against the competition.

The way forward

The primary challenge in this entire process lies in being able to calculate the exact Green Premium of sustainable IT services. No consensus exists yet. Both internal-facing ESG initiatives and cutting-edge green software engineering practices require investments from service providers and are inherently more expensive. A first mover in this space will face this challenge but also have an opportunity to literally set the benchmark.

In an increasingly commoditized industry, ESG offers promise for technology service providers to set themselves apart by creating truly differentiated services. As any ardent observer of the industry will acknowledge, such occasions are few and far between.

Are you a service provider aiming for leadership in this space? As an enterprise, are your providers exploring this opportunity to the fullest? Let me know by reaching out to [email protected] to discuss the emerging topic of ESG and its impact on IT services pricing.

Also, don’t miss our webinar, Key Issues for 2023: Rise Above Economic Uncertainty and Succeed, as we explore major concerns, expectations, and key trends expected to amplify in 2023.

Outsourcing Services Pricing: What to Expect Next | Webinar

ON-DEMAND WEBINAR

Outsourcing Services Pricing: What to Expect Next

2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. The first half witnessed an unprecedented demand surge accompanied by cost and price inflation, and the second half saw a slowdown in client decision-making with fears of a recession.

In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023.

Our speakers will discuss:

  • How the outsourcing services demand has evolved in 2022
  • What the most successfully negotiated clauses have been in recent deals
  • How the pricing of IT and BPO services has changed
  • What the future outlook for pricing will be

Who should attend?

  • CIOs, CTOs, and CDOs
  • IT and BPO department leaders
  • SVMOs
  • CPOs
  • Strategic sourcing leaders
  • Category managers
  • Supplier management leaders
  • Vendor managers
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Partner
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Vice President
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Partner
Verma Kunal Refresh gray square
Practice Director

CIOs Meeting ESG Commitments Must Go Beyond Reducing Carbon Footprint | Blog

Environmental, Social, and Governance (ESG) initiatives and investments are growing in importance and starting to significantly influence the marketplace, particularly for services and products. Almost every large company in the world now has an ESG agenda, comprising CEO and leadership team formal commitments to their boards and other stakeholders. Those commitments now are moving down in the organization to the different functional heads, including the CIO, for IT’s share of the responsibility for meeting the company’s commitments.

Read more in my blog on Forbes

Sustainability and the CIO’s Office: A Powerful Connection | LinkedIn Live

LINKEDIN LIVE

Sustainability and the CIO’s Office: A Powerful Connection

View the event on LinkedIn, which was delivered live on Thursday, November 1, 2022.

What did sustainability look like from the CIO’s office? Everest Group was honored to have Niklas Sundberg, SVP and CIO at ASSA ABLOY Global Solutions, joined us to answer this question ♻️.

Niklas is a leader in sustainable digital transformation and firmly believes in the diversity of people and the power of technology to positively change the world. He also recently authored a book presenting sustainability and its connection to the CIO’s office.

As a CIO himself, Niklas provided valuable insight into building an optimal sustainability strategy for 2023 💻.

Our speakers explored:
✅ How should CIOs view the sustainability puzzle?
✅ How can the diversity of people and power of technology strengthen your sustainability strategy?
✅ What were the best tips to optimize your sustainability strategy for 2023?

Meet the Presenters

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety | Webinar

ON-DEMAND WEBINAR

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety

To ensure Trust and Safety in content moderation, human moderators must sift through egregious and non-egregious content to make sure that online platforms remain safe and suitable for us.

With the demand for this skill skyrocketing, it is now imperative that organizations look to emerging geographies to source talent. Sustainable sourcing practices in content moderation have never been more vital to ensuring Trust and Safety.

Join this webinar to hear how sustainable sourcing can impact content moderation, the importance of monitoring the wellbeing of human moderators in content moderation, and how these fit into Environmental, Social, and Governance (ESG) priorities for companies.

The webinar will answer key questions, including:

  • Why is there a need to think about sustainability principles in content moderation? How will this improve trust and safety?
  • How do sustainable sourcing practices impact content moderation?
  • Why is moderator wellbeing important for ESG policies for organizations?

Who should attend?

  • Head of Trust & Safety
  • Head of content moderation
  • CHROs and heads of HR
  • Sustainability leaders
  • Head of outsourcing
  • Global sourcing managers
  • BPO leaders

The Ukraine-Russia War is Impacting Global Sustainability Initiatives and Derailing Progress in Meeting SDG Goals | Blog

The Ukraine-Russia War has hindered the progress of nations and businesses toward achieving global sustainability goals. Along with its humanitarian and economic consequences, the crisis has altered investment in energy, defense, and autocratic states. Can the enthusiasm the world felt just seven years ago about reaching Sustainable Development Goals (SDGs) be recaptured, and what does the future hold for sustainability enablement service providers? Read on to find out.

The optimism around achieving SDGs, also known as the Global Goals, has waned since its adoption by the United Nations in 2015 with the promise of improving people’s lives and preserving natural resources.

Global sustainability initiatives have been impacted by the Ukraine-Russia War, the pandemic, and supply chain issues. According to the UN, income for about 60% of the global workforce declined during the pandemic. Supply chain issues further exacerbated the economic contraction and humanitarian losses by inflating food and fuel prices.

The war is impacting progress in accomplishing SDGs, directly through its humanitarian and economic consequences, and indirectly through its effect on Environmental, Social, and Governance (ESG) investments.

The following three major challenges have emerged due to changing perceptions about ESG investments in light of this crisis:

  • The war has ramifications on global energy transition

The Ukraine-Russia war has slowed down the global energy transition to renewables in two ways:

Increased metal and gas prices slowing renewable technology investment – The region is a leading supplier of “energy transition metals” like nickel, palladium, copper, and lithium. Russia accounts for 7% of the world’s mined nickel and 33% of the world’s mined palladium, which are used in electric vehicle batteries and to reduce automobile emissions, respectively. Ukraine is the largest supplier of noble gases like krypton, which is used in renewable technologies. The war has reduced the already sluggish rate of renewable technology investment by increasing the prices of these metals and gases.

Ramped up coal production and fossil fuel investment – Russia accounts for 17% of the world’s natural gas supply, which is perceived as a transition fuel globally. Before countries develop sustained sources of renewable energy, natural gas is replacing fossil fuels due to its lower carbon emissions. The issue is more pronounced in Europe, as about 80% of Russia’s natural gas is exported to Europe, fulfilling about 40% of Europe’s gas demand. The war has inflated gas prices. Although the US has agreed to supply more gas to the region, this raises the question of sustained gas supply and puts pressure on European governments to accelerate their net-zero strategies. The market is optimistic that Europe will transition to clean energy faster than expected because it needs to become energy self-reliant.

Slow investment in renewable energy has further dipped since 2018. While renewable energy requires patient and risk-tolerant investors, fossil-fuel investment generates considerable returns quickly due to the massive existing hydrocarbon infrastructure. In the war’s wake, fossil fuels are seeing an investment frenzy, with Canada, the US, Norway, Italy, and Japan increasing production. Many countries across Europe again are ramping up coal production to avoid depending on Russian gas. In the short run, it seems that the world has taken steps back on global warming

  • Investment in defense is being reclassified as sustainable

Before the war, steering away from investing in arms and ammunition was considered prudent and ESG conforming. However, the war has brought back fears of traditional warfare. Now, many nations have started taking a U-turn from this narrative by categorizing defense investment as sustainable for national security and global alliances. Many global defense suppliers’ share prices spiked upward the first day Russia invaded Ukraine.

Many European nations, including Germany, Poland, and Sweden, have announced increases in their defense budgets. SEB Investment Management, a leading asset-management firm in the Nordics, has revised its sustainability policy to allow some of its equities and corporate bonds to be invested in the defense sector. With skepticism associated with traditional warfare restored, investors and governments are bound to pump more money into arms and other defense products.

  • Investors are steering away from autocratic states

Investors are facing heightened reputational risks for associating with authoritarian regimes. The boundary between investing in government bonds of an autocratic state and investing in companies conducting business in/with the autocratic states is now blurred for investors. Western investors are striking Russia off their investment list, especially if the investment is ESG-compliant. This can dampen investments in other autocratic states and the businesses associated with them.

How does the war impact sustainability enablement service providers?

The war has temporarily derailed the uptake of renewable energy investments. To start, this will impact enterprises’ Scope 2 emissions reduction goals. Scope 2 emissions are generated from purchased electricity, and reducing these emissions requires enterprises to turn towards renewable electricity sources.

The sustainability enablement technology industry also will experience a short-term supply crunch of semiconductor chips, which is an important input in producing sustainability technologies.

To deal with these choppy waters, organizations will need help from consulting and technology providers to shift their sustainability mix to access net-zero strategies to still achieve their committed targets for global sustainability initiatives.

Moreover, as the sustainability ecosystem matures, forward-looking investments in scaling undertakings such as enhancing trust in data and reporting (avoiding greenwashing claims), scaling operations to accelerate net-zero targets, and creating persistent governance systems will continue to create momentum.

To further discuss global sustainability initiatives, contact [email protected], [email protected], and [email protected]

You can read more about the impacts of Russia’s military action in Ukraine on services jobs and global sourcing in our blog, “Will Ukraine’s Invasion Have a Domino Effect on Other Geopolitical Equations?”

 

Profits with Purpose – Is It a Balancing Act or Are There Business Cases? | LinkedIn Live

LINKEDIN LIVE

Profits with Purpose – Is It a Balancing Act or Are There Business Cases?

View the event on LinkedIn, which was delivered live on June 29, 2022.

Many leaders view investment in sustainability as a cost center. However, we’re seeing purpose-driven businesses with sustainability objectives drive profits by enabling cost cuts, improving efficiency, and reducing risk across their environmental footprint and social landscape. They’re also uncovering benefits like increased employee engagement and customer loyalty and are moving the needle on technology innovation and transformational change.

Join this LinkedIn Live event as our experts present compelling business cases for sustainability and reveal key takeaways from our inaugural Sustainability Enablement Technology Services PEAK Matrix® Report, which details ways that providers are helping enterprises realize their sustainability goals.

Participants will learn:

  • How businesses can achieve profits with purpose in their sustainability journeys
  • How to build the business case for sustainability
  • How enterprises across industries are embracing technology to drive purpose-driven growth

Meet the Speakers

Rita N Soni Bio
Principal Analyst, Impact Sourcing and Sustainability Research
Square Dwivedi Arpita 1
Arpita Dwivedi
Senior Analyst
Narayanan Meenakshi
Meenakshi Narayanan
Analyst

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