Tag: digital

Digital Transformation Consulting Services PEAK Matrix® Assessment 2024 – Europe

Digital Transformation Consulting Services PEAK Matrix® Assessment  – Europe

European enterprises invest to enhance customer and employee experiences, optimize processes and costs, drive growth, and advance sustainability. Historically, enterprises received subdued RoI from their digital transformation initiatives due to a lack of a clear vision and strategy. Amid huge demand and technology involvement in digital transformation journeys, enterprises seek consulting offerings incorporating data protection and privacy regulations. Now, enterprises partner with providers that can guide them to outline a digital vision and roadmap and drive innovation with actual value realization. It is vital that providers understand and incorporate cultural nuances and local market requirements in Europe, as they are significant in shaping these digital strategies.

Digital Transformation Consulting Services PEAK Matrix® Assessment 2024 – Europe

What is in this PEAK Matrix® Report

In this report, we analyze 16 European digital transformation consulting service providers featured on the Everest Group’s proprietary PEAK Matrix®.

Scope: 
 

  • Geography: Europe
  • All industries
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital transformation consulting service providers, client reference checks, and an ongoing analysis of the digital transformation consulting services market
Contents:
 
In this report, we:
 
  • Evaluate the digital transformation consulting service providers’ landscape in Europe
  • Position the providers on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Compare providers’ key strengths and limitations
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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Workplace Services PEAK Matrix® Assessment 2024: Mid-market Enterprises

Digital Workplace Services PEAK Matrix® Assessment : Mid-market Enterprises

The digital workplace is at a pivotal juncture, entering a phase of value-centric transformation. Economic slowdowns have intensified scrutiny on enterprise spending, driving a focus on cost-effective, value-driven approaches. This phase offers providers a unique opportunity to stand out with innovative and distinctive solutions.

Mid-market digital workplace customers share similar priorities with larger enterprises but approach them differently. While large organizations have the resources to develop complex, highly customized solutions, most mid-market enterprises focus on cost efficiency and prefer staggered investments through shorter, more agile engagements. Providers are responding by increasingly investing in different initiatives and building unique offerings and IP assets to support mid-market clients’ digital workplace transformation.

Digital Workplace Services

What is in this PEAK Matrix® Report

In this report, we assess 21 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® Mid-market Enterprises and highlight each provider’s strengths and limitations. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Scope: 
 

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process conducted over Q2 and Q3 2024, interactions with leading digital workplace services providers, and an ongoing analysis of the digital workplace services marketplace for mid-market enterprises
Contents:
 
In this report, we examine 21 digital workplace services providers’ profiles and include:
 
  • An assessment of their market impact and vision and capabilities
  • Their key strengths and limitations
  • Sourcing considerations for enterprises
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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Harnessing Digital Workplace Investments for 2025 | Webinar

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Harnessing Digital Workplace Investments for 2025

For many enterprises, the previously cautious investment environment of 2024, caused by economic pressures, recessionary sentiments, and geopolitical uncertainties, is now shifting towards a more aggressive and strategic focus for 2025. Digital workplace transformation initiatives, spearheaded by innovations such as generative AI, Copilots, and the metaverse, are poised for a rapid uptake by service buyers. The ongoing demonstrations of these technologies’ industry-specific advantages, clearer proof of ROI, improved regulations and compliance, and successful scalability and integration, as well as the deployment of pent-up investment funds, are the key drivers for this change.

Bolstered by industry expertise and deep analyst insights, this thorough webinar hosted by Yugal Joshi, Partner, Prabhneet Kaur, Senior Analyst, and Udit Singh, Vice President, deep-dived into how this focus shift will drive substantial investments in the digital workplace. Covering key themes, such as generative AI, Copilots, employee experience, and the metaverse, our Everest Group experts outlined the strategies needed to capitalize on this new momentum.

Viewers gained actionable insights for upcoming investment opportunities, learning how to navigate challenges and increase competitiveness using the latest Everest Group research. Digital workplace service buyers and providers gained useful knowledge on how to craft effective digital workplace investment strategies for 2025.

What questions did the webinar answer for the participants?

  • What factors will drive investments in digital workplace transformations in 2025?
  • What should the enterprise strategy be for deriving maximum benefit from Copilots?
  • How can organizations effectively enable employees in adopting generative AI and its use cases?
  • How can you maintain a holistic employee experience amid ongoing disruptions?

Who should attend?

  • CIOs
  • CTOs
  • Digital Workplace Heads
  • Heads of Outsourcing
  • Procurement Heads
  • Senior marketing executives
  • Analyst Relations heads
  • Senior sales executives
  • IT Infrastructure Heads
Joshi Yugal 1
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Kaur Prabhneet
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Singh Udit
Vice President

Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment 2024

Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment

As digital transformation moves from initial adoption to broad integration, it is poised to significantly reshape enterprise operations and customer interactions. Mid-market enterprises are recognizing digital transformation’s value and are investing heavily to pursue more efficient, agile, and technology-driven business models, creating vast opportunities across various industries.

Key technologies, such as AI, ML, and big data and analytics, are helping mid-market enterprises to modernize operations, enhance decision-making, and explore new growth avenues. Enterprises are seeking providers with expertise in such technologies that can deliver innovative solutions backed by strong intellectual property. They are also looking for partners that combine advanced technology with a focus on building strong relationships, cost-efficiency, and agility. Providers with relevant industry knowledge and a supportive partner network are well-positioned to help enterprises effectively achieve their digital transformation goals.

Digital Transformation Services for Mid-market Enterprises PEAK Matrix

What is in this PEAK Matrix® Report

In this report, we assess 21 digital transformation service providers featured in the Digital Transformation Services for Mid-Market Enterprises PEAK Matrix® Assessment 2024. Providers are categorized as Leaders, Major Contenders, and Aspirants based on their capabilities, offerings, and strategic approaches, demonstrating their role in advancing mid-market enterprises’ transformation objectives.

Scope:  

  • All industries and geographies
  • The study is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the digital transformation services market for mid-market enterprises

Contents:  

In this report, we:

  • Evaluate 21 leading digital transformation service providers for mid-market enterprises on Everest Group’s PEAK Matrix® evaluation framework
  • Highlight the characteristics of Leaders, Major Contenders, and Aspirants in the market
  • Assess providers’ key strengths and limitations
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What is the PEAK Matrix®?

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Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – APAC

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC

In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape. Enterprises seeking to collaborate with CX service experts are driving this expansion to reduce costs, diversify operations, and support regional expansion. The travel and hospitality sector notably increased its CXM outsourcing due to a surge in tourism in countries such as Malaysia, Singapore, and the Philippines, while telehealth services’ rise in India and China spurred CXM’s demand in healthcare. Additionally, increasing mobile penetration and retail and e-commerce growth have amplified digital CXM solutions’ need across the region.

Providers have established centers of excellence focused on deploying advanced solutions, such as knowledge-as-a-service, conversational AI chatbots, and agent-assist tools, to accelerate innovation in digital CX, including generative AI. Many providers are also partnering with hyperscalers and AI startups to bolster their AI capabilities and broaden their service offerings.

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What is in this PEAK Matrix® Report

In this report, we analyze 29 CXM service providers’ capabilities across industries in APAC. Each profile examines the provider’s service focus, key IP and solutions, domain investments, and case studies.

Scope: 
 

  • Industry: all
  • Geography: APAC
This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading CXM service providers, client reference checks, and an ongoing analysis of the CXM services market
 
Contents:
 
In this report, we: 
 
  • Examine the CXM market in APAC
  • Assess providers’ key strengths and limitations
  • Provide sourcing considerations for enterprises

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What is the PEAK Matrix®?

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Digital Transformation Consulting Services PEAK Matrix® Assessment 2024 – North America

Digital Transformation Consulting Services PEAK Matrix® Assessment – North America

North American enterprises are investing heavily in customer experience, process and cost optimization, growth, and sustainability. Historically, enterprises have received subdued returns from digital transformation initiatives, leading to a growing reliance on consulting services to ensure a clear vision and strategy. As demand for technology-driven transformation rises, enterprises are seeking service providers that offer more than traditional consulting – those that can outline a digital roadmap and drive innovation with real value.

Digital Transformation Consulting Services

What is in this PEAK Matrix® Report

In this report, we assess 18 service providers featured on the Digital Transformation Consulting Services PEAK Matrix® for North America, a comprehensive matrix that evaluates and categorizes providers as per their capabilities.

The assessment is based on Everest Group’s annual Request for Information (RFI) process for the calendar year 2024, interactions with leading digital transformation consulting service providers, client reference checks, and an ongoing analysis of the digital consulting services market.

Scope:  

  • Geography: North America
  • All industries

Contents:  

In this report, we:

  • Evaluate 18 digital transformation consulting service providers featured on Everest Group’s Digital Transformation Consulting Services PEAK Matrix® for North America
  • Present the characteristics of Leaders, Major Contenders, and Aspirants in the digital transformation consulting services landscape
  • Analyze providers’ key strengths and limitations based on their ability to outline digital vision, roadmap, and drive innovation with real value realization

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Digital Commerce Services PEAK Matrix® Assessment 2024

Digital Commerce Services PEAK Matrix® Assessment

The digital commerce landscape is evolving rapidly due to the surge in online shopping, the growth of new channels, and rapid technological advances. Enterprises’ growing adaption to evolving customer expectations drives the demand for integrated and seamless digital commerce experiences. The increasing composable commerce adoption enables businesses to customize their solutions with best-of-breed tools, offering flexibility and scalability. Additionally, the B2B commerce market is growing rapidly, reflecting a significant shift toward digital transactions and solutions among businesses.

Enterprises must understand these trends and dynamics to optimize their digital commerce strategies and maintain a competitive edge. In this environment, digital commerce service providers facilitate the smooth integration of diverse technology platforms, enhance operational efficiency, and aid business growth.

Digital Commerce Service

What is in this PEAK Matrix® Report

In this report, we analyze 29 digital commerce service providers’ capabilities.

Contents:

In this report, we 

  • Assess 29 digital commerce service providers
  • Position the providers on the Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Compare providers’ key strengths and limitations
Scope: 
 
  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital commerce service providers, client reference checks, and an ongoing analysis of the digital commerce services market

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Mid-market Digital Transformation: Insights and Outlook for 2025 | Webinar

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Mid-market Digital Transformation: Insights and Outlook for 2025

Growth challenges and a variable economic environment are driving more mid-market enterprises to adopt digital technologies – but what is the best way to drive digital transformation?

Based on insights gleaned from Everest Group’s Digital Transformation in Mid-market PEAK Matrix® report, due to be published in August 2024, our experts Alisha Mittal, Vice President, Sandeep P., Senior Analyst, and Parul Trivedi, Practice Director, spoke about the key adoption patterns for businesses implementing digital technologies. Focusing on the particular challenges of mid-market enterprises with revenue between US$1-10 billion, this webinar outlined how business leaders can drive growth, business continuity, and competitiveness with the integration of digital technologies.

Attendees came away with best-practice recommendations for adopting newer technologies, based on our analysts’ recent experiences with guiding this behavior. 

What questions did the webinar answer for the participants?
 
  • How can mid-market enterprises effectively leverage digital technologies to drive business growth and competitive advantage?
  • What are the key digital adoption patterns observed among mid-market peers, and how can these insights inform strategic IT investment decisions?
  • What are the anticipated challenges and opportunities in digital transformation for mid-market enterprises heading into 2025, and how should CXOs prepare to navigate them?
Who should attend?

  • CIOs
  • CTOs
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  • Chief data officers
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Digital Interaction Intelligence Products PEAK Matrix® Assessment 2024

Digital Interaction Intelligence Products PEAK Matrix® Assessment

Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, which is gaining traction in various industries across geographies. In response, technology providers are enhancing their product capabilities, features, and functionalities. Enterprises must diligently select the right-fit DII technology providers that suit their needs.

Digital Interaction Intelligence Products PEAK Matrix® Assessment 2024

What is in this PEAK Matrix® Report

In this report, we examine 19 DII technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The report also includes a competitive landscape, market share analysis, technology providers’ key strengths and limitations, and insights into DII advances. It will help enterprises select the right-fit technology provider for their needs and enable providers to benchmark themselves against competition.

Contents:

In this report, we 

  • Assess 19 DII technology providers
  • Position the providers on the Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Examine the DII technology provider market landscape
  • Analyze key DII technology trends
  • Compare providers’ key strengths and limitations

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What is the PEAK Matrix®?

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LEARN MORE ABOUT Top Service Providers

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment 

Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties. They face unique challenges that differ from those of larger counterparts, necessitating sourcing needs such as client intimacy, agility, and cost-effective innovations to remain competitive. Recognizing these specific needs, providers are tailoring their strategies to offer personalized support and innovative solutions, capitalizing on the growing mid-market demand. Providers are investing in talent development and expanding their portfolios with comprehensive end-to-end solutions and bundled offerings. This approach delivers operational and cost efficiency, helping mid-market enterprises thrive in an increasingly digital landscape.

Life Sciences Digital Services for Mid-market Enterprises

What is in this PEAK Matrix® Report

In this report, we assess 26 providers featured on the Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® 2024. Each profile offers a comprehensive overview of the provider’s service focus, key intellectual property / solutions, domain investments, and case studies. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Contents:

In this report, we 

  • Life sciences digital services market trends
  • Providers’ capabilities, market success-related dimensions, and key strengths and limitations
Scope:
  
  • Industry: life sciences (biopharmaceutical, medical devices, and others, including contract research organizations)
  • Service: digital services
  • Geography: global

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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