Tag: digital

Conversational AI for IT Management – Products PEAK Matrix® Assessment 2024

Conversational AI for IT Management Products

IT management, once viewed as a troubleshooting function, has transitioned into a holistic entity that improves employee experience and streamlines business operations. Leading this transformation is conversational AI, which translates AI capabilities into measurable business benefits such as elevating user experience, productivity, and cost efficiency.

The conversational AI landscape is continuously innovating. However, generative AI and large language models, which can generate human-like text and enable more natural and context-aware conversations, have marked a tectonic shift in the domain. Generative AI can significantly boost conversational AI platforms’ performance by enhancing their conversational intelligence and cognitive capabilities, improving data security and quality, assessing multi-modal sentiments, analyzing agent behavior, enhancing virtual agent training, and providing other valuable functionalities.

Consequently, organizations are increasingly adopting conversational AI platforms, especially to support IT management, uncover growth opportunities, and expand in IT management.

Conversational AI for IT Management

What is in this PEAK Matrix® Report

Contents: 

In this report, we assess 12 conversational AI for IT management technology providers featured on the Conversational AI for IT Management Products PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and market offerings.

The report will enable enterprises to select right-fit providers for their requirements and allow technology providers to benchmark themselves against the competition.

Scope:  

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading conversational AI technology providers, client reference checks, and ongoing analysis of the conversational AI for IT management market

CONVERSATIONAL AI FOR IT MANAGEMENT PRODUCTS PEAK MATRIX® ASSESSMENT 2024

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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What Does the EU’s AI Act Mean for Startups? | In the News

The EU Parliament passed the much-awaited AI Act last week, making it the first major jurisdiction in the world to introduce comprehensive rules for the sector, but compliance could prove tough for startup companies new to regulation.

“While the Act is quite progressive and likely to have a knock-on effect in other regions, there are concerns on how it might impact innovation in the EU,” Nitish Mittal, Partner at Everest Group, told MetaNews.

Read more in Meta News.

Unified Communication & Collaboration (UCC) Specialist Services PEAK Matrix® Assessment 2024

Unified Communication & Collaboration (UCC) Specialist Services

As the hybrid workplace model solidifies its position as the new norm for enterprises, the demand for seamless communication and collaboration services continues to surge unabated. Enterprises strive to adapt to the ever-evolving Unified Communication and Collaboration (UCC) landscape. In parallel, the UCC market is evolving due to innovative offerings centered around AI, generative AI, Copilots, immersive collaboration, and integrated security measures, acting as accelerators for growth.

Amid this transformative landscape, enterprises are constantly seeking providers capable of delivering comprehensive UCC solutions while adeptly navigating the intricate interplay between Employee Experience (EX), productivity enhancement, and cost optimization. The indispensability of UCC services specialists has never been more pronounced, as these specialists swiftly cement their role within broader digital workplace services engagements, either autonomously or in strategic collaboration with other providers and technology innovators, owing to their unique value proposition and focused expertise.

Unified Communication & Collaboration (UCC) Specialist Services PEAK Matrix® Assessment 2024

What is in this PEAK Matrix® Report

In this report, we assess 10 UCC specialist service providers featured on Everest Group’s Unified Communication and Collaboration (UCC) Specialist Services PEAK Matrix® Assessment 2024 and highlight the strengths and limitations of each provider.
 

Contents: 

This report features 10 UCC specialist service provider profiles and includes:

  • A summary dashboard – assessment of market impact and vision and capability
  • Providers’ key strengths and limitations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for Q4 2023 and Q1 2024, interactions with leading UCC specialist service providers, client reference checks, and an ongoing analysis of the UCC services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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