SOW/Services Procurement Spend Management | Market Insights™

By | Market Insights™, Procurement

PO BPO vs MSP Clash of the Titans

Spend on third-party services is huge and growing, bringing attention to the need for better spend management capability.

Enter the titans of third-party services spend management – contingent workforce MSPs and Procurement Outsourcing BPOs. Given their history and expertise, these types of service providers are well-positioned to help manage this spend, but they have varying capabilities that are vital to understand when choosing between them.

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2018 Everest Group BPS Top 50

By | Uncategorized

Who is on the 2018 BPS Top 50?

See the just-released 2018 Everest Group BPS Top 50™ to find out

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What is the Everest Group BPS Top 50™?

The Everest Group BPS Top 50 is a global list of the 50 largest third-party provider BPO companies, based on their revenues (excluding public-sector focused services). Everest Group publishes this list every year based on the prior calendar year’s BPS revenues and growth

Why the BPS Top 50?

The global third-party BPS industry is valued at more than US$175 billion. Over the years, this industry has evolved significantly, both in breadth and depth of services. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes, today permeates the entire business process value chain addressing a wide variety of business objectives. This list helps enterprises to identify the scaled-up providers and their functional coverage. It also helps BPS service providers to compare themselves against others in the industry

How is the BPS Top 50 determined?

There are two distinct steps involved in determining the Top 50: (1) Qualification – Only the 50 largest service providers, based on their BPS revenue, qualify for the BPS Top 50 assessment; (2) Rank determination – Service providers are ranked on the basis of overall BPS revenue and year-on-year growth. Growth has two sub-parameters: absolute growth (measured as change in BPS revenue in US$ million) and percentage growth (measured as percentage change in BPS revenue)

What you will find inside the BPS Top 50

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The service provider’s annual revenue in US$ million, reported or estimated

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YOY Growth

Is the service provider growing? Is it a fast-growing, emerging provider? Or is it established but facing stagnant growth?

Key BPS Offerings

In what key BPS areas, horizontal and industry-specific, are the service provider’s offerings?

Everest Group 2018 BPS Top 50

Critical Factors to Consider Before Selecting a Nearshore Location, Part 4: Service Specialization | In the News

By | In The News

What smaller countries lack in breadth, they can make up in depth. Finding an area of specialization can help countries that might otherwise get lost in the pack, stand out from other locations that have a larger population from which to draw or longer track record of which to boast.


IBM is one of many companies that has found a regional home in Costa Rica. In 2011, it doubled down and expanded its already substantial presence in the country with a $300 million investment in a new customer support center and announced plans to hire an additional 1,000 workers.

Salil Dani, a vice president in the global sourcing service line for the Dallas-based consulting and research company Everest Group, says that the country still has a ways to go to compete with the tech-specially giants but that it is on the right path.

“Costa Rica doesn’t have a large, talented IT pool like a Brazil or a China or an India,” says Dani. “But still, even if they are able to train some talent for ITO skills, that will really strengthen the proposition of Costa Rica even further. Because then people can look at it not just as a location for voice and Business Processing Outsourcing (BPO) but also doing some IT work.”

Read more in Finance TnT

Rise of the machines: Philippine outsourcing industry braces for AI | In the News

By | In The News

The outsourcing industry in the Philippines, which has dethroned India as the country with the most call centers in the world, is worried that the rise of artificial intelligence (AI) will eat into the $23 billion sector.

AI-powered translators could dilute the biggest advantage the Philippines has, the wide use of English, an industry meeting was told this week. Other AI applications could take over process-driven jobs.

“There’s definitely reasons to be concerned because technology may be able to replace some of what could happen in voice,” Eric Simonson, managing partner of research at Everest Group, a management consulting and research firm, told Reuters.

Read more in Reuters

BPO firms eye reskilling as AI may lead to job loss | In the News

By | In The News

Reskilling employees rather than external hiring is a priority for organizations as new technology, especially artificial intelligence (AI), now demands new skills in information-technology and business-process management (IT-BPM) services.

This view is backed by research from Everest Group, whose executive on Tuesday underscored the speed by which changes in technology are outpacing the development of compatible skill sets.

“As technology changes, the role of humans change,” said Eric Simonson, Everest Group managing partner of research. “The challenge we’re facing now is not that new technology is replacing jobs—that’s been happening for a long time—what’s happening now is that it’s accelerating. It’s faster than how the labor market are used to dealing with.”

Read more in BusinessMirror