Tag: banking

Lending Services Operations PEAK Matrix® Assessment 2024

Lending Services Operations PEAK Matrix® Assessment

The lending services operations market has experienced significant turmoil in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. Consequently, providers are continuously innovating to meet local requirements and maintain a competitive edge.

Consumer demand is shifting toward younger, digitally savvy borrowers prioritizing experience and convenience over cost. To serve this evolving demographic, service providers are differentiating themselves by leveraging their partnership ecosystems and recent acquisitions to enhance their capabilities and accelerate time-to-market for new offerings. Investments in digital lending solutions and tools are helping streamline the end-to-end lending life cycle and improve the overall customer experience.

Lending Services

What is in this PEAK Matrix® Report

In this report, we examine the lending services operations market and its provider landscape. The report assesses 30 providers and positions them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants. Each profile comprehensively describes the provider’s vision, delivery capabilities, market success, and key strengths and limitations. The study will assist key stakeholders, such as banks, lenders, financial institutions, service providers, and technology providers, to understand the the lending operations service provider market’s current state.

Scope:  

  • Industry: banking and financial services
  • Geography: global
  • In this report, we study vertical-specific lending operations. We have not covered horizontal business processes such as finance and accounting, human resources, procurement, and contact center

Contents:  

This report features 30 lending services operations service provider profiles and includes:

  • Each provider’s relative positioning on Everest Group’s PEAK Matrix® for lending services operations
  • Providers’ market impact, vision, and capability assessment across key dimensions
  • Sourcing considerations for enterprises

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Capital Markets IT Services PEAK Matrix® Assessment 2024

Capital Markets IT Services PEAK Matrix® Assessment

The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

There is a significant shift toward emerging technologies. Enterprises leverage AI and Machine Learning (ML) for predictive analytics, automated trading, and personalized financial advice. Blockchain is vital to improve transaction transparency, reduce fraud, and accelerate processing times.

Regulatory compliance is becoming stricter, compelling firms to adopt agile compliance strategies. Enterprises are investing in Regulatory Technologies (RegTech) to manage compliance efficiently across global regulations. Additionally, cybersecurity has become vital, requiring firms to implement robust measures to protect sensitive data and secure digital transactions.

Capital Markets IT Services

What is in this PEAK Matrix® Report

In this report, we analyze 27 capital markets IT service providers featured on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.

Scope: 
 

  • Industry: Banking and Financial Services (BFS)
  • Geography: global
  • This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading technology and IT services providers, client reference checks, and an ongoing analysis of the capital markets IT services market

Contents:  

  • Examine key trends in the capital markets IT services industry
  • Classify 27 capital markets IT service providers as Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Discuss the IT service providers’ competitive landscape for capital markets IT services in BFS
  • Assess providers’ key strengths and limitations

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Mastercard Takes on UPI with New Biometric Payment Passkey in India

Mastercard has chosen India as the launchpad for its Payment Passkey Service, a new way of conducting online transactions, marking a significant step in the global payments landscape.

“Mastercard’s decision to introduce its Payment Passkey service first in India is a strategic move that aligns with several key market trends and opportunities,” Pranati Dave, Practice Director at Everest Group, said. “India is one of the world’s fastest-growing digital payment markets, with a rapidly expanding user base for online and mobile transactions.”

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What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations | Webinar

ON-DEMAND WEBINAR

What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations

The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments. To navigate these complexities, BFSI organizations need critical market intelligence, peer best practices, and strategic frameworks for informed sourcing, technology, and operational decisions.

In this  webinar, attendees learned how BFSI firms are driving business transformation in response to the macroeconomic environment, evolving customer needs, the tightening regulatory landscape, and the rapid adoption of AI and cloud technologies.

What questions did the webinar answer for the participants?

  • What are the IT and sourcing implications of the business and operating model transformations that BFSI firms are undertaking?
  • What is the product-IT operating model, and what does it mean in the BFSI industry?
  • What is the role of AI in the financial services transformation?
  • Where are industry peers in their generative AI adoption journey from pilot to production?
  • How can BFSI firms extract more value from their core systems by investing in an ecosystem of core augmentation solution providers?
  • What is the upcoming research from Everest Group covering technology providers in the BFSI industry?

Who should attend?

  • CIOs and CTOs
  • IT and BPO strategy and department heads
  • Heads of outsourcing
  • Procurement managers, global sourcing managers, and vendor managers
  • IT and BPO service provider leadership
  • Technology providers
  • Analyst relations
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Private Equity (PE) IT Services PEAK Matrix® Assessment 2024

Private Equity (PE) IT Services PEAK Matrix ® Assessment

As the digital landscape continues to evolve, IT services have become indispensable for Private Equity (PE) firms and their portfolio companies to drive value creation and operational excellence. Transition from traditional IT management to a strategic, value-driven approach is essential. PE firms recognize the potential of robust IT services to enhance portfolio performance, streamline operations, and achieve competitive advantages. Advanced technologies, such as AI, Machine Learning (ML), data analytics, and cloud computing, lead this transformation, enabling more informed decision-making and operational efficiency.

However, realizing the full potential of IT services in PE requires assessing technical infrastructure, understanding value propositions, and managing integration risks. Adopting a proactive approach to IT service management ensures PE firms stay ahead of the technological curve and foster sustainable growth and scalability within their portfolios.

Private Equity (PE) IT Services

What is in this PEAK Matrix® Report

In this report, we analyze 17 private equity service providers featured in the Everest Group’s Private Equity (PE) Services PEAK Matrix® Assessment 2024.

Contents: 

In this report, we share:

  • An assessment of 17 leading Private Equity (PE) IT service providers on Everest Group’s Services PEAK Matrix® evaluation framework
  • Characteristics of Leaders, Major Contenders, and Aspirants in the PE IT services market
  • Detailed profiles of the providers, along with their key strengths and limitations
Scope:
  
  • Industry: PE
  • Geography: global
  • This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading private equity IT service providers, client reference checks, and an ongoing analysis of the sustainability services market

PRIVATE EQUITY (PE) IT SERVICES PEAK MATRIX® ASSESSMENT 2024

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Banking, Financial Services, and Insurance Leaders Discuss: 2024’s Top Trends in Tech and Ops Sourcing | Virtual Roundtable

Virtual Roundtable

Banking, Financial Services, and Insurance Leaders Discuss: 2024's Top Trends in Tech and Ops Sourcing

July 10, 2024 |
8:00 AM PT | 10:00 AM CT

What are the latest trending issues shaping tech and ops sourcing within the banking, financial services, and insurance (BFSI) sector?

Join your peers as Everest Group analysts guide a dynamic discussion on the most impactful sourcing developments influencing BFSI firms in 2024. This exclusive virtual roundtable, tailored for industry practitioners, will be a flexible forum to raise questions, hear from leaders in the industry, and tap into the expertise of seasoned analysts.

Participants will come away with insights into how sourcing teams across the industry are adapting and thriving in a shifting ecosystem, including:

  • Strategies for supporting IT’s transition toward a product operating model
  • Exploration of total cost rationalization levers across technology, IT services, and operations
  • Insights into designing and aligning objectives and key results (OKRs) for sourcing teams to drive successful outcomes

Who should attend?

  • Sourcing leaders from BFSI
  • Category managers
  • Vendor managers
  • BFSI tech and ops leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

 

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Explore the Potential of Gen AI in BFSI GBS: Charting the Gen AI Path | Virtual Roundtable

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Explore the Potential of Gen AI in BFSI GBS: Charting the Gen AI Path

July 2, 2024

While generative AI has taken center stage in the enterprise transformation journey, many organizations are still struggling to harness its full potential. However, banking, financial services, and insurance (BFSI) GBS could be the catalyst to help solve this challenge.

Join this virtual roundtable, along with our expert analysts and BFSI industry thought leaders, for an engaging discussion into the generative AI promise, its use cases, the key challenges, and the main risks impeding its real-time adoption.

Participants will come away with attainable and realistic use cases for BFSI organizations to drive significant business outcomes, including:

  • Guiding principles for setting up a generative AI ecosystem in GBS
  • Oversight on the overall role generative AI applications can play in the end-to-end service value chain
  • Requisite change management practices for scaled implementation
  • Top skills GBS organizations must be geared for
  • Insights into the outlook for generative AI

Who should attend?

  • GBS leaders
  • GBS strategy leaders
  • GBS site leaders
  • GBS AI/ML or data analytics leaders
  • GBS technology/transformation/IT leaders
  • GBS business units/operations leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

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Navigating Cloud Portability and Exit Strategies in Banking and Financial Services | Blog

Cloud service providers are vital partners in helping Banking and Financial Services (BFS) institutions build robust systems for cloud migration and exit strategies to maneuver complex regulatory and operational environments. These approaches promise to ignite technological innovation. Discover actions the world’s leading banks are taking and their importance in today’s financial landscape in this blog. Contact us to discuss further.

In the BFS industry, cloud has become synonymous with innovation and agility. Yet, as the space matures in its digital transformation journey, a crucial pivot is taking place. The focus is not solely on cloud migration but on nimbly and cautiously maneuvering within it. This shift brings to the forefront the importance of cloud portability and exit strategies – concepts rapidly gaining traction as BFS enterprises seek to future-proof technology investments. Let’s explore this further.

The strategic imperative of cloud portability

Cloud portability has risen to a strategic imperative within the BFS space. It encapsulates the capability to seamlessly transition applications and workloads between cloud environments, ensuring operational resilience and uninterrupted compliance. This degree of agility is fundamental in mitigating risks associated with vendor lock-in. Additionally, it enables BFS enterprises to adapt rapidly to evolving regulatory requirements and market conditions.

Major banks have spearheaded the charge towards cloud portability by embracing technologies that allow flexibility. Adopting containerization technologies and microservices architecture, notably through Kubernetes, is a case in point. These technologies provide a layer of abstraction, decoupling applications from the underlying cloud infrastructure, which empowers banks to maneuver digital assets across platforms without the burdens of significant downtime or exorbitant costs.

For instance, major financial institutions such as Bank of America and JPMorgan Chase have been at the forefront of embracing cloud-native technologies. Bank of America has utilized Kubernetes to enhance its application deployment processes, enabling faster innovation and improved customer service. Similarly, JPMorgan Chase has invested in containerization to streamline its IT infrastructure, demonstrating the significant efficiency and flexibility benefits these technologies offer to the BFS industry.

Navigating exit strategies in a regulated landscape

While less discussed, cloud exit strategies are vital to a comprehensive cloud governance framework. In an industry where strategic pivots or regulatory mandates can necessitate a change in cloud service providers, BFS enterprises must have clear, actionable plans for such eventualities. Crafting a cloud exit strategy involves thoroughly understanding service agreements and ensuring the transition can be executed with minimal disruption to operations and compliance protocols.

Goldman Sachs’ adoption of a multi-cloud strategy exemplifies a preemptive approach to exit planning. By distributing workloads across AWS, Azure, and Google Cloud, it is poised to maintain continuity of service and positioned to negotiate the transition of services, should strategic or regulatory circumstances change.

The formulation of cloud exit strategies is intricately linked to the BFS industry’s regulatory environment. Institutions must have actionable plans to transition away from cloud providers as strategic, regulatory, or operational landscapes evolve.

Over the last decade, regulations such as the General Data Protection Regulation (GDPR) in Europe and the Federal Financial Institutions Examination Council (FFIEC) guidelines in the United States have necessitated that banks maintain strict data governance and security protocols during such transitions.

These regulatory frameworks compel banks to plan their cloud engagements meticulously. For instance, compliance with GDPR requires that any BFS institution operating in or serving customers in the European Union (EU) must ensure its cloud exit strategy does not compromise data protection standards, even during service provider transitions.

For BFS enterprises, investing in cloud portability and a strategic exit plan is a direct response to the industry’s complex risk profile. These strategies protect them against the uncertainties of the cloud market and the evolving regulatory landscape. The goal is to safeguard investments and ensure that cloud engagements remain agile, compliant, and aligned with the overarching business objectives.

How can service providers become strategic partners in this roadmap?

Cloud service providers are pivotal in facilitating the BFS sector’s cloud transitions, having evolved from mere hosts of workloads to strategic partners. Mid-market providers illustrate this evolution by aiding BFS institutions in cloud migration and strategically planning portability and exit. These service providers ensure that cloud architectures are crafted to be vendor-agnostic and that exit strategies are incorporated into the engagement from the outset, aligning with the BFS industry’s stringent standards.

Elements of a comprehensive cloud strategy

The evolving cloud landscape necessitates a proactive and all-encompassing approach to strategy development. A holistic cloud strategy should incorporate the following:

  • Prioritizing open standards and application programming interfaces (APIs) to facilitate easy transition between cloud environments
  • Evaluating technology stacks in detail to uncover and mitigate potential lock-in risks
  • Negotiating transparent and favorable contractual terms with cloud providers that account for the potential need to exit
  • Developing robust business continuity plans that include cloud service transitions

The road ahead

As the BFS sector looks to the future, the trajectory of cloud computing strategies points toward greater flexibility, regulatory compliance, and strategic agility. The increasing importance of cloud portability and exit strategies is set to catalyze a new wave of technological innovation and strategic foresight. The pioneering steps some of the world’s leading banks are already taking demonstrate this evolution.

Large banks have been front-runners in leveraging cloud technology to enhance their financial services. Collaboration with hyperscalers, such as AWS, Azure, and Google Cloud, is part of the broader strategy to adopt a cloud-first approach by distributing workloads across different cloud providers.

Goldman Sachs has been using AWS’s capabilities to innovate in financial data management, leveraging cloud technology for scalability and efficiency and ensuring its architecture supports portability and compliance. This move indicates a broader trend among BFS institutions to harness the power of cloud computing while emphasizing the importance of cloud portability and the ability to adapt and exit in line with strategic and regulatory needs.

Moving forward, collaboration between BFS institutions and cloud service providers is expected to deepen, focusing on creating more robust frameworks for cloud portability and exit strategies. This partnership will be crucial in navigating the modern financial world’s regulatory complexities and operational demands, setting new standards for innovation, security, and customer-centric services in the banking sector.

BFS enterprises that diligently incorporate cloud portability and strategic exit planning into their operational frameworks are setting themselves up for enduring success. They will safeguard current investments and position themselves to leverage future technological advances and adapt to an ever-evolving regulatory landscape. We foresee that these proactive enterprises and service providers will spearhead the next wave of innovation and resilience in the BFS sector’s cloud journey.

To explore how to achieve cloud-first transformation in tandem with safeguarding the existing technology estate, contact Ayan Pandey, [email protected], and Pranati Dave, [email protected].

Don’t miss the webinar, Global Services Lessons Learned in 2023 and Top Trends to Know for 2024, to learn about the successes, challenges, and transformative trends that defined the global services industry in 2023 and discuss the opportunities that lie ahead for business leaders in 2024.

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