Tag: artificial intelligence

Integrating Customer Support Call Centers With Artificial Intelligence | Blog

Companies currently invest a lot of money in target markets to generate potential customers’ interest in products and services. But after they achieve a sale, they often frustrate customers by not providing effective customer service support. A poor customer experience can erode the company’s brand and reputation and destroy the company’s opportunities to increase revenue through new purchases by those existing customers. Obviously, these are significant problems, especially in today’s highly competitive environment with customers’ quick pace in buying decisions. Let us now explore the solution.

Read more in my blog on Forbes

In AI We Trust, Thanks to AI Checking Software | Blog

The increasing popularity and uptake of Artificial Intelligence (AI) is giving rise to concerns about its risks, explainability, and fairness in the decisions that it makes. One big area of concern is bias in the algorithms that are used in AI for decision making. Another risk is the probabilistic approach to handling decisions and the potential for unpredictable outcomes based on AI self-learning. These concerns are justified, given the implicit ethical and business risks, for example, impact on people’s lives and livelihood, or bad business decisions based on AI recommendations that were founded on partial data. The good news is that the software industry is starting to address these concerns. For example, last year, vendors including Google, IBM, and Microsoft announced tools (either released or in development) for detecting bias in AI, and recently, there were more announcements.

IBM

Last year IBM brought out:
  • Adversarial Robustness 360 Toolbox (ART), a Python library available on GitHub, to make machine learning models more robust against adversarial threats such as inputs that are manipulated to derive desired outputs
  • AI Fairness 360, an open-source toolkit with metrics that identify bias in datasets and machine learning models, and algorithms to mitigate them
Last month, IBM further augmented its offerings with the release of AI Explainability 360, an open source toolkit of algorithms to support the understanding and explainability of machine learning models. It is a companion to the other toolkits.

Cognitive Scale

Cognitive Scale recently unveiled the beta of Cortex Certifai, software that automatically detects and scores vulnerabilities in black box AI models without having access to the internals of the model. Certifai is a Kubernetes application and runs as a native cloud service on Amazon, Azure, Google, and Redhat clouds. Cognitive Scale also unveiled the AI Trust Index. Developed in collaboration with AI Global, it will provide composite risk scores for automated black-box decision making models. This is an interesting development that could grow to become a badge of honour for AI software, and a differentiator for those with the most trusted rating.

The Reality of Bias

While these announcements and those made last year are good news, there are aspects of AI training that will be difficult to address because bias is all around us in real life. For example, public data would show AI that there are many more male CEOs and board members than female ones, leading it to possibly conclude that male candidates are more suitable for shortlisting for a non-executive director vacancy than women. Or public data could lead AI to increase mortgage or auto loan risk factors for individuals living in a particular zip code or postcode to unreasonably high levels. It is the encoding and application of these kinds of biases automatically at scale that is worrying. Regulations in some countries address some of the issues, but not all countries do. Besides, the potential for new threats and risks is high. There is still a lot more for us to understand when it comes to making AI fair and explainable. This is a complex and growing field. As demand for AI grows, we will see more demand for solutions to check AI as well.

Artificial Intelligence: Why It’s Essential For Digital Platforms | Blog

Companies widely recognize the potential power of artificial intelligence (AI). They instinctively understand that it feels like we’re on the cusp of something that will change our lives and our businesses in a profound way. Yet, many struggle with where to apply it. Executives can’t shake the feeling that they should have use cases for AI and use it productively today, even recognizing that AI is not mature yet and will be far more powerful tomorrow and in the future. If you’re looking for how and where your company should use AI, let me give you a perspective on a great application of AI today: your digital platforms. Read my blog on Forbes

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