From an initial list of 120+ startups, Everest Group narrowed the field to 40 high potential firms based on their strong market traction, funding/investments, and ability to leverage innovative technology for problem solving
Digital Force Multiplier: A cloud adoption story in banking and financial services
Enterprises’ expectations of their service providers are shifting from traditional arbitrage-based drivers to next-generation digital-based drivers
In the era of digital disruption, acquiring and retaining customers is a key strategic objective for many organizations; to take full competitive advantage of the opportunity, enterprises need to adopt an omni-channel strategy, which requires a comprehensive strategy and a well-planned approach.
Powerful trends are transforming enterprises’ Human Resources functions; the traditional HR model is no match for these forces; to meet the challenge, the enterprise HR services paradigm needs to shift from process-centric to employee-centric solutions
To enable the growing adoption of automation, CCO providers are offering more advanced analytics options to their clients. Investments in predictive and prescriptive analytics now make up more than half of all analytics investments.
Adoption of analytics in MSP varies by type of analytics and insight. While adoption is on the rise, there is still a way to go
The share of digital services in new outsourcing deals doubled in the last three years
While the cards market has always been a money-maker for card issuers, the market is starting to change – the payments landscape is rapidly shifting as alternate payment methods come into the market. These factors, and more, are taking a toll on card issuer profitability.
Multi-channel vs. omni-channel customer experience: solution characteristics
© 2011-2022 Everest Global, Inc.
