Conversational AI Ecosystem Focus on Technology Partners | Market Insights™
November 5, 2024
Conversational AI
Conversational AI
Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. Analytics services provide insights through descriptive, predictive, and prescriptive analyses, helping businesses understand past performance, forecast future trends, and optimize decision-making. Customer and supply chain analytics further enable enterprises to tailor marketing strategies and streamline operations. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes. These technologies enable personalized marketing, demand forecasting, pricing optimization, and customer sentiment analysis, driving business growth.
Implementing these solutions requires a strategic approach and a reliable service partner with strong DAAI capabilities, along with RCPG domain expertise and a robust partner ecosystem. In this report, we assess 27 providers featured on the RCPG DAAI Services PEAK Matrix®. Each provider profile comprehensively describes its service focus, key intellectual property solutions, domain investments, and case studies.
Scope:
Contents:
This report features detailed assessments, including strengths and limitations, of 27 providers that focus on DAAI services in the RCPG industry.
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. Additionally, a stringent regulatory environment is prompting enterprises to cautiously approach the adoption of generative AI. These enterprises are seeking assistance from analytics and AI services specialists to run pilot projects and scale up implementations. This demand is driving providers to invest in deepening their data, analytics and AI capabilities and expanding their industry knowledge.
Contents:
This report features detailed profiles of 26 analytics and AI services specialists and includes:
Scope:
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Enterprises are struggling to strike the right balance between value realization and experimentation through their Data and Analytics (D&A) investments amid the macroeconomic conditions. They are prioritizing RoI and direct business outcomes from D&A initiatives. At the same time, the emergence of technologies such as generative AI is pushing enterprises to experiment and build a solid data foundation to enable these technologies.
D&A service providers, which include IT/BPO firms and consulting companies with a broad set of D&A capabilities, domain expertise, and off-the-shelf accelerators, can help enterprises reduce the time-to-value and improve business outcomes through consistent and data-driven decision-making. Their recent investments in next-generation technologies and their transition toward driving direct business value for their clients can help enterprises navigate the market’s dichotomy.
In this report, we provide:
Scope:
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Advanced and predictive analytics are sometimes used as interchangeable terms. Users need to understand the differences among advanced analytics techniques to maximize insights.
One of the types of advanced analytics is prescriptive analytics. Prescriptive analytics takes the predictions about future outcomes and provides options for actions that could influence those outcomes. “The system tells us what might happen going forward and suggests certain steps to take,” said Vishal Gupta, Vice President at Everest Group.
Healthcare enterprises are recognizing the growing importance of Data and Analytics (D&A) in their growth strategies, as data-driven decision-making gains significance. Traditionally, D&A services focused on cost-cutting and operational optimization; however, there has been a shift toward prioritizing customer satisfaction and improving health outcomes. This shift has led healthcare enterprises to invest in data integration and advanced analytics, with a specific focus on areas such as data privacy, value-based care, and population health. Although payers have been leading in the adoption of D&A, providers are rapidly catching up, with the pandemic serving as a catalyst for this trend. Providers are assisting healthcare enterprises in defining their D&A strategy and roadmap, upgrading their infrastructure, and providing relevant recommendations for enterprise-level decision-making, resulting in tangible business benefits.
In this report, we assess 35 healthcare D&A service providers featured on Everest Group’s Healthcare Data and Analytics Services PEAK Matrix® Assessment 2023 Each provider profile offers a comprehensive overview of its service focus and key strengths and limitations. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against the competition.
In this report, we:
Scope:
The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading D&A service providers, client reference checks, and an ongoing analysis of the healthcare D&A services market
DOWNLOAD THE HEALTHCARE DATA AND ANALYTICS SERVICES PEAK MATRIX® ASSESSMENT 2023
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Data and analytics (D&A) in banking and financial services (BFS) is an area that has seen a huge amount of growth, innovation, and development in recent years. The D&A services market is expected to reach a valuation of US$150 billion by 2024, which would represent a 150% increase from where it stood just five years ago.
According to Everest Group research, approximately 15-20% of BFS enterprises will increase their investment by more than 30%. With fears of an impending recession continuing to grow and many areas of IT services that previously looked strong showing less resilience, D&A appears particularly worthwhile.
©2024 Everest Global, Inc. Privacy Notice Terms of Use Do Not Sell My Information Research Participation Terms
"*" indicates required fields
