Shared Services Centers /GIC Membership

multicolor flags flying on a line

The Global In-house Center (GIC) /
Shared Services Membership

Helping enterprises unlock value in their Shared Services / Global In-house centers by optimizing service delivery, talent strategies, and location selection

LEARN MORE

About the Membership

Our Shared Services / GIC research explores how GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.

Our GIC membership offers pragmatic insights into capabilities GICs need to deliver high impact, and recommends best practices to help build these capabilities and accelerate adoption.

Our Coverage

Sustained GIC-oriented research on the role of Shared Services / GICs in the delivery of services across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.

Members have unlimited access for their GIC team members, as well as other service delivery-related roles in their business, regardless of location.


Understand the Market Landscape, Gain Peer Intelligence, Improve Your Performance


Track market growth and trends, emerging solution models, service provider developments, thought leadership

 

Assess your strategic outsourcing and benchmark against peers

 

Case studies, tools & diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas

Members also enjoy access to additional services such as:
  • Data cuts: Information and data extracts from our published research databases
  • Analyst inquiry: Access to leading experts for discussion and debate and validation of your strategies and approaches
  • Virtual Roundtables: Executive discussions on priority topics facilitated by expert analysts to enable group learning

How We’re Different

icon to depict Everest Group's dedicated focus

Dedicated Focus

Sustained GIC-oriented research on the role of Shared Services / GICs in the delivery of services across information technology, business process, and engineering services

icon to depict what and how Everest Group helps GICs

What and How

Providing perspectives on both service provider capabilities and peer-to-peer evaluations of capabilities and performance


Clients Tell Us They Choose Everest Group for Four Main Reasons


Passionate Expertise

“I was extremely impressed with the work – the team knocked it out of the park. It’s really incredible to see how far the organization has come in a relatively short time period. Thanks for the excellent partnership.”

– Head of Global Sourcing, Top 10 financial services firm

Fact-Based Perspectives

“Everest Group is the #1 BPO research firm in the world, bar none. You take all the puzzle pieces – and it is a very puzzling and complex world we live in these days – and fit them all together for us.”

– VP of External Partners COE, Insurance firm

Responsive and Flexible Approach

“On behalf of the team, allow me to thank you for working so closely with us to help us understand your approach and how the conclusions were arrived at, and for seeking our input.”

– Leader of Vendor Management Team, Manufacturing firm

Connected and Influential

“Is it too forward to tell you that after only a quick skim of this information, I want to cry tears of joy? Others told us they couldn’t get the information and to go away – this is incredibly valuable information to use with our executives.”

– VP of Market Intelligence and Insights, Technology company

Recent research from Everest Group Recent Shared Services / GIC Research

View all

Smart RPA Playbook

Smart RPA, that blends both RPA and AI capabilities, is a core capability that can successfully enable digital transformation for enterprises. It can not only automate the transacti[...]
See Report

Webinar Deck: Is Your Shared Services Center / GIC Driving the Digital Agenda?

On October 16, Everest Group hosted a one-hour webinar titled, Is Your Shared Services Center / GIC Driving the Digital A[...]
See Report

Engineering Services Global In-house Centers (GICs) In India: Focusing on Innovation to Drive Growth and Attain Global Leadership

The Engineering Services (ES) global sourcing market continues to evol[...]
See Report

RPA Process Selection Toolkit

The Robotic Process Automation (RPA) toolkit is designed to help businesses evaluate processes for automation based on three broad factors - RPA potential, cost/volume ha[...]
See Report