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Everest Group research validates growing business case for impact sourcing—offering enterprises alternative talent sources while making this world a better place to live in.   DALLAS, May 12, 2022—Impact sourcing is a proven approach to gain a competitive business edge […]

The global services industry has found its stride coming out of 2021, showing transformational growth and ceaseless resilience with no sign of slowing down. In this webinar, our experts break down key global services market developments and explore trends in […]

Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services. Because these challenges will likely persist throughout […]

The business process outsourcing (BPO) industry—which created over 20,000 new jobs despite the recession in 2020 thanks to work-from-home arrangements—is asking for a few more months before most of its workforce returns to the office. But the government wants them […]

Procurement teams are uniquely positioned at the intersection of suppliers and the internal business, giving them significant influence on their companies’ overarching initiatives and making them instrumental in driving innovation and transformation goals. However, obstacles like the intensifying talent shortage […]

Click the image to enlarge Implementation, change management support, relationship management, customization, solution breadth, SMAC capabilities, pricing flexibility Visit the report page

Unlocking strategic value in procurement: Empower suppliers Visit the report page

The Global in-house Center (GIC) model continues to grow across industries, functions, and emerging markets ‒ from the financial services and technology industries to most verticals, from call center and R&D to a diverse set of functions, and from India […]