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“A combination of hyper-rationalization integration and  pricing pressure demands by enterprises on application outsourcing (AO) providers have driven AO prices down for the third consecutive year, according to a report recently released by Everest Group entitled, Application Outsourcing – Annual Report 2014: Rationalization […]

Contact Center Outsourcing (CCO) average Annualized Contract Value (ACV) doubled in one year As CCO matures, buyers demand more than labor arbitrage, resulting in changing solution characteristics Non-voice channel growth has led to increased adoption of multi-channel contact center solutions […]

Organizations that leverage PO realize 5-10% savings on their outsourced procurement spend, but spend creep and limited integration with upstream and downstream processes results in significant savings leakage Visit the report page

Procurement outsourcing is growing in all directions: ACV, number of deals,and extensions/renewals have all risen over the past several years Though Manufacturing still leads uptake of procurement outsourcing services, Financial Services & Travel & Logistics have increased uptake While organizations […]

Infrastructure Outsourcing (IO) deal sizes declining rapidly; growth of cloud services is driving preferences for smaller deals with more flexible constructs Consulting in IO contracts rises with technology complexity and need for transformation; buyers are depending on service providers to […]

“According to the Everest Group, Ukraine’s IT outsourcing industry has been growing by more than 10% annually, and now has more than 25,000 full-time employees. This growth is at risk, however, due to the situation in Ukraine, which is putting […]

Thursday, June 26, 2014 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST Download the webinar presentation View the webinar recording Though the life sciences industry has faced challenges such as the patent cliff, low drug […]

“Many delivery locations have seen significant shifts in currency valuations and inflation leading to the perception that operating a company-owned IT or business process center offshore is less financially beneficial in the past, says Salil Dani, practice director in Everest […]

While RPO experienced strong growth in 2013, development varied by region. Although new deal signing growth was limited in North America, the market grew at 20%+ due to a steep increase in average deal size. Latin America grew by 23% […]

“The fundamentals in the Ukraine are fairly robust, Salil Dani, practice director in the global sourcing team at Everest Group told VICE News. But it’s likely to experience a period of very slow growth. Any existing plays in Ukraine or […]