The Property and Casualty (P&C) insurance industry is in the middle of an IT-led transformation, driven by escalating claims from climate events, volatile risk exposures, inflationary pressures, and increasingly sophisticated expectations from both customers and regulators. To stay competitive, insurers are pushing hard across all technology drivers, including modernizing legacy systems, embracing AI and analytics, and transforming the way underwriting, claims, policy administration, and customer engagement are engineered end-to-end. Providers have become essential change agents, bringing domain knowledge, platform innovation, and outcome-oriented delivery to the table.Insurers are increasingly demanding integrated services that embed predictive intelligence, real-time decisioning, and business process support as part of provider support. Cloud migration, API-driven platform architectures, exposure and risk modeling, and embedded tools for AI are no longer optional, they are central to strategic competitiveness.
In response, providers are shifting from FTE staffing models to value-linked partnerships, investing in domain-specific capabilities, scalable solutions, and modular accelerators.
As insurers focus on profitable growth, operational resilience, and customer trust, their IT partners must deliver not merely cost savings, but also domain insight and business leverage. Successful providers position themselves as orchestration partners enabling insurers to become more agile to evolving risks, regulatory demands, and market opportunities through technology, transformation, and domain-rich delivery.
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Property and Casualty (P&C) Insurance IT Services PEAK Matrix® Assessment 2025
This report profiles 31 leading P&C insurance IT Service (ITS) providers featured on the Property and Casualty (P&C) Insurance IT Services PEAK Matrix® Assessment 2025 and offers actionable insights for enterprise stakeholders navigating a rapidly shifting market.
Scope
- Geography: global
- Industry: insurance
- The report covers P&C insurance ITS and does not cover horizontal business processes, such as finance and accounting, human resources, and procurement
Contents
This report features 31 P&C insurance ITS providers and includes:
- Providers’ market impact
- Providers’ vision and capability assessment across key dimensions
- Enterprise sourcing considerations
- Key buyer considerations and takeaways
- Market trends
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What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
