The digital workplace market is experiencing a demand stabilization phase, as macroeconomic uncertainty has moderated overall growth, signaling a strategic recalibration by enterprises as they increasingly become discerning in prioritizing spend and targeting impactful use cases. North America continues to anchor global market share, driven by emerging mid-market demand and sustained interest in next-generation technologies, whereas Europe’s focus remains in sustainability and regulatory compliance. Meanwhile, APAC has shown strong growth potential with the underlying global capability center wave.
With the resurgence of the productivity era, there is a growing emphasis on evaluating transformation investments through the lens of productivity gains. Focus is increasingly shifting toward demonstrating value and tangible outcomes through evolving constructs such as objectives and key results and outcome-driven pricing models.
Providers are doubling down on industry- and persona-specific digital workplace offerings, backed by product-led operating models and a consulting-led strategic approach. While providers are rushing to implement agentic AI-led solutions, few are prioritizing the key supporting processes needed to truly enable the technology.
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Digital Workplace Services PEAK Matrix® Assessment 2025 – Global
In this report, we assess 29 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® Assessment 2025 – Global. The report will enable buyers to select the best-fit provider for their sourcing considerations and empower providers to benchmark themselves against their competition.
Scope
- All industries and geographies
- This assessment is based on Everest Group’s annual RFI process for Q1 and Q2 2025, interactions with leading digital workplace service providers, and an ongoing analysis of the digital workplace services marketplace
Contents
In this report, we examine:
- 29 digital workplace service providers’ market impact, vision, and capabilities
- Providers’ key strengths and limitations
- Enterprise sourcing considerations
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What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
