Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments

Contingent Workforce Management (CWM) providers are becoming increasingly essential as businesses seek effective strategies to oversee their contingent workers. Companies across diverse sectors and regions, including emerging mid-market segments, are turning to contingent labor to address their operational needs. Consequently, CWM providers are expanding their service offerings to meet their clients’ evolving demands to manage their contingent workforce comprehensively.

The expanded range of contingent talent solution offerings includes direct sourcing, services procurement management, total talent management, and independent contractor management. Providers are also enhancing their capabilities by investing in gen AI and digitizing workflows to improve efficiency and accuracy. Additionally, they are boosting their consulting expertise to deliver tailored, strategic insights that support enterprises’ unique needs.

CWMMSP20241

SPSOW20241

What is in this PEAK Matrix® Report

This PEAK Matrix® assessment will help key stakeholders – buyers, service providers, and technology providers – understand the MSPs / CWM and services procurement provider landscapes, evaluate providers’ capabilities, and identify the Leaders, Major Contenders, Aspirants, and Star Performers in the market.
 
 

Scope:

This report explores the MSPs / CWM and services procurement provider landscapes and analyzes the performance of 36 MSPs / CWM providers and 19 services procurement providers and includes:

  • MSPs / CWM provider PEAK Matrix® and Star Performers for 2024: classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Services procurement / SOW PEAK Matrix® and Star Performers for 2024: classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Everest Group’s analysis of providers: overall CWM/MSP and services procurement capability assessed by evaluating the providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy

Scope:

  • All industries and geographies
  • Over 2,000 CWM/MSP and services procurement deals
  • Coverage across 36 MSPs / CWM providers and 19 services procurement providers

CWM MSP PEAK 2023 Services Procurement SOW PEAK 2023

What is in this PEAK Matrix® Report

This PEAK Matrix® assessment will help key stakeholders – buyers, service providers, and technology providers – understand the MSPs /CWM provider and services procurement provider landscape, evaluate providers’ capabilities, and identify the Leaders, Major Contenders, and Aspirants in the market.
 

This report analyzes the performance of 30 MSPs /CWM providers and 18 services procurement providers and includes:

  • The MSPs /CWM provider landscape
  • The services procurement provider landscape
  • MSPs /CWM provider PEAK Matrix® and Star Performers for 2023: Classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Services procurement /SOW PEAK Matrix® and Star Performers for 2023: Classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Year-on-year movement of different providers on the PEAK Matrix®, eight providers have been named as the 2023 CWM/MSP Market Star Performers and four providers have been named as the 2023 Services Procurement Market Star Performers
  • Everest Group’s analysis of providers: Overall CWM/MSP and services procurement capability assessed by evaluating the providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy

Scope:

  • All industries and geographies
  • Over 1,950 CWM/MSP and services procurement deals
  • Coverage across 30 MSPs / CWM providers and 18 services procurement providers
READ ON
 

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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