In the next normal, due to enterprises’ increased focus on workforce scalability and agility, the contingent workforce is emerging as a key focus area. As a result, enterprises are increasingly leveraging Contingent Workforce Management (CWM) / Managed Service Providers (MSPs) to manage their end-to-end CWM needs.
Market developments following the pandemic are causing MSPs / CWM providers to play a strategic role in workforce management. In response, providers are broadening their offerings and investing in the management of all types of contingent workers. They are enhancing their service scope, digitalizing processes, and expanding consulting capabilities. Providers are also exploring innovative talent solutions such as direct sourcing, services procurement management, total talent management, and independent contractor management to meet enterprises’ demands.
This report analyzes the performance of 30 MSPs /CWM providers and 18 services procurement providers and includes:
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.