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Our Market Insights™ offer intelligence from across the full spectrum of our research and consulting in concise, easily accessible infographics

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SDA Beyond Mssgs SDA Mkt Size

January 11, 2016

Service Delivery Automation (SDA): Explosive Growth | Market Insights™

Seizing RPA offshore val chn

October 30, 2015

RPA Will Drive Offshore Service Delivery Up the Value Chain | Market Insights™

SDA 2014 I5

October 28, 2014

Automation Could Replace 25-40% of FTEs | Market Insights™

SDA 2014 I4

October 28, 2014

Cumulative Benefits of Service Delivery Automation | Market Insights™

SDA 2014 I3

October 28, 2014

Business Process Service Delivery Automation (BPSDA): Beyond Cost Savings | Market Insights™

SDA 2014 I2

October 28, 2014

Service Delivery Automation Deployment Map | Market Insights™

SDA 2014 I1

October 28, 2014

Service Delivery Automation: What & Why? | Market Insights™