Our Market Insights™ offer intelligence from across the full spectrum of our research and consulting in concise, easily accessible infographics

March 2, 2018

Quick Wins for SDA Adoption in Contact Centers

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October 6, 2017

MAP Matrix™

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October 6, 2017

Service Delivery Automation (SDA) Employed Talent Pool

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October 6, 2017

Service Delivery Automation (SDA) Services Global Sourcing Landscape

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May 12, 2017

Top 10 Cost Elements: Service Delivery Location Business Case Assessment

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May 9, 2017

Service Delivery Automation (SDA) Continuum

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May 9, 2017

Key Next-Gen F&A Levers

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September 8, 2016

Infrastructure Services Delivery & Automation Interplay

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January 22, 2016

Technology Shifts the Mindset

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January 22, 2016

SDA Impacts on the Talent Pyramid

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