Everest Group is your partner for global research insights. Our research focuses exclusively on IT, business process, and engineering services. Our expert insights extend to the technologies that power those processes and functions and the related talent trends and strategies.
Our specialization in all things services results in a deep level of expertise that clients find invaluable when making critical, strategic decisions related to using and delivering services. It’s the research insights you need when navigating the complexities of the European global services market.
Our global research insights zero in on current European market trends and deliver insights on how enterprises can capitalize on and navigate through the changes. In areas such as digital transformation, sourcing, sustainability, and locations, among others, Everest Group delivers the insights needed to make critical, value-delivering decisions. Explore European market trends through our key research on this topic.
Europe is moving towards digital empowerment. Our research and data on technology can help you make confident decisions on IT services sourcing, integration, governance, and optimization.
Our industry-leading price benchmarking analysis helps clients benchmark prices and contracts for a wide array of services. Ensure that you have the right price in your contracts by using our pricing intelligence.
The European services market witnessed healthy traction in the last few years. With the uncertain geopolitical climate in Europe, we can help leaders re-examine their talent and locations workforce strategies.
Over 90% of large global enterprises are reporting on sustainability in some way. We provide businesses with the knowledge to find ESG and sustainability opportunities within the services industry.
40% of GBS organizations in Europe view change management as having more of a strategic role in transformation. Our research explores how shared services are evolving to build strategic capabilities.
The Customer Experience Management market in Europe has grown at an unprecedented pace in the past years. We help customer experience leaders clarify options and envision new opportunities and outcomes.
Driven by niche and digital talent availability, proximity to customers in Western Europe, increased regulatory oversight, and demand for multi-lingual support, the European services market has witnessed strong traction over the last few years.
Amid the Ukraine-Russia geopolitical conflict, Portugal and Spain are witnessing increased traction, while Poland continues to hold its top-tier position in the European market.
Our regional research focuses on the current European market trends and delivers insights on how enterprises across the region can capitalize on and navigate through change. In areas such as digital transformation, sourcing, sustainability, and locations, among others, we deliver the insights needed to make better decisions.
With market nuances emerging from Eastern Europe, the Nordic region, and Western Europe, the European region is at the forefront of the global sourcing industry’s rapid evolution. With this quick pace of change, enterprises run the risk of being blindsided by challenges or missing opportunities, including those related to the increasing and changing number of delivery locations and pricing.
Our global services research focuses on the critical aspects of this model, such as growth and evolution, talent development, and parent organization engagement models. As a result, industry influencers and clients deem our research in this area as cutting-edge, contemporary thought leadership.
There’s a perfect storm brewing in the global digital transformation market, and the eye is forming in Europe. Work-from-home adjustments and the intensified race for next-generation skills are causing enterprises across the region to rethink their asset and workforce strategies.
Opportunities are appearing throughout Europe to fulfill these needs, including:
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