Everest Group is your partner for global research insights. Our research focuses exclusively on IT, business process, and engineering services. Our expert insights extend to the technologies that power those processes and functions and the related talent trends and strategies.
Our specialization in all things services results in a deep level of expertise that clients find invaluable when making critical, strategic decisions related to using and delivering services. It’s the research insights you need when navigating the complexities of the European global services market.
Our research zeros in on current European market trends and delivers insights on how enterprises can capitalize on and navigate through the changes. In areas such as digital transformation, sourcing, sustainability, and locations, among others, Everest Group delivers the insights needed to make critical, value-delivering decisions. Explore European market trends through our key research on this topic.
Europe is moving towards digital empowerment. Our research and data on technology can help you make confident decisions on IT services sourcing, integration, governance, and optimization.
Our industry-leading price benchmarking analysis helps clients benchmark prices and contracts for a wide array of services. Ensure that you have the right price in your contracts by using our pricing intelligence.
The European services market witnessed healthy traction in the last few years. With the uncertain geopolitical climate in Europe, we can help leaders re-examine their talent and locations workforce strategies.
Over 90% of large global enterprises are reporting on sustainability in some way. We provide businesses with the knowledge to find ESG and sustainability opportunities within the services industry.
40% of GBS organizations in Europe view change management as having more of a strategic role in transformation. Our research explores how shared services are evolving to build strategic capabilities.
The Customer Experience Management market in Europe has grown at an unprecedented pace in the past years. We help customer experience leaders clarify options and envision new opportunities and outcomes.
Over the years, the European market has been slower than other areas of the world in adopting digital transformation, but that’s changing. With new regulations opening the digital marketplace for fair competition, sizeable strategic partnerships, and providers embracing the latest cloud, automation, and Artificial Intelligence (AI) capabilities, our global research insights show that Europe is poised to seize a leadership position in the tech landscape. But the region needs to act quickly and grasp the right opportunities to prevail.
Recently, COVID-19 accelerated the worldwide movement to adopt digital initiatives, and digitalization was pushed into the spotlight as a means for businesses to survive by finding innovative ways to deliver services through digital media.
The European market, however, felt the impact of the pandemic significantly because of the slower rate of digital adoption in some segments, and it bore the early onslaught of the global pandemic. With slowing macroeconomic growth, enterprises in Europe have been facing significant challenges. The changes fueled by the pandemic have now pushed Europe to rethink its business and talent models and embrace accelerated digital transformation.
Everest Group provides specialized, actionable insights and research targeting digital transformation so organizations can make strategic decisions to set efforts in motion and drive successful execution.
Europe’s dependence on global technology companies (versus homegrown firms) has increased. Various reasons exist for Europe’s perceived decline as the home of Big Tech companies, including a stricter tax regime, more active regulatory/legal frameworks, and a smaller homogeneous addressable market. Despite this, Europe outperforms the world in many pockets of innovation, such as financial technology (FinTech), blockchain, payments, creative agencies, and cybersecurity.
Now, new expectations that developed from the pandemic have led European organizations to gear up to fully embrace digital business models. According to Everest Group global research insights, customer experience is the most critical priority for enterprises and service providers over the coming few years, followed by operational efficiency, then launching new products and services.
There’s a perfect storm brewing in the global digital transformation market, and the eye is forming in Europe. Work-from-home adjustments and the intensified race for next-generation skills are causing enterprises everywhere to rethink their asset and workforce strategies. Currently, opportunities are popping up throughout Europe to fulfill these needs, including:
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