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Future Proofing Your IT Services Model | Executive Point of View

With the emergence of digitization, the Internet-of-Things, cloud, and other technology disruptors, IT’s role in and value proposition for the business units it supports have become integral to how competitiveness is established and maintained. Business that are incapable or unwilling to leverage the full power of the technology advances or resist adapting to the new business models that are being enabled, will, in relatively short order, become laggards in their industry and, in some cases, cease to remain in business.

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Analyst Relations Newsletter | Talent Spotlight

Sarah_Burnett_Photo-ColorBased in London, Sarah serves European clients across our global services research areas. Her key areas of expertise include Service Optimization Technology, including Service Delivery Automation (SDA), Robotic Process Automation (RPA) and Artificial Intelligence; Analytics; IT infrastructure management; and cloud. Sarah offers more than 20 years of experience in global services in a variety of capacities. She is popular speaker at industry venues, a frequent blogger, and has an active Twitter following. Please take a moment to learn more about Sarah’s background and her work. Follow her on Twitter at @SarahBurnett.

Published studies

Viewpoints

Blogs

Upcoming research highlights

  • The Market for Artificial Intelligence Technology in Service Delivery Automation – A Market Report
  • The Impact of Automation on Contract Pricing
  • FIT Matrix™ of Testing Automation Tools

Upcoming speaking events

Analyst Relations Newsletter | Key Highlights from Custom Research

Major European oil and gas technology provider needed benchmarking support in working with its service provider

A major European provider of technology to the oil and gas industry engaged Everest Group to provide end-to-end benchmarking for cost and efficiency across IT and BPS. This work resulted in a complete reset of the working relationship with roadmap to assist both organisations to achieve best-in-class cost and performance.

Major European technology player engaged Everest Group to help optimize their global locations and delivery operations for its procure-to-pay processes

A major European technology player engaged Everest Group research to conduct a global locations optimization project, assessing the current efficiency and flexibility of its existing global procure-to-pay process delivery against 15 similar GIC global organizations. This project was to highlight key areas of the process that could be improved to meet best-in-class global standards in P2P and to push the organization to be classed as a world leader.

Global auto manufacturer required support in location identification and staffing models

Everest Group research conducted a major locations project around this client’s engineering delivery optimization. Through a detailed assessment of potential locations in India, we identified a major hub for engineering talent and, subsequently, recommended an exact location within the city as the best fit. We built a comprehensive matrix of costs associated with the center itself, ongoing operational costs, and FTE costs at all levels. Through our extensive shortlisting capability and work with an engineering talent firm, we then assisted the organization in the identification of 1,500 potential candidates of which 500+ have now been hired. A second project utilizing the same approach and has resulted in a new center being built for a separate engineering skill set addressing the company’s second largest specialty.

Global Services Automation | Market Insights™

The concept of process automation in outsourcing is getting a lot of attention these days. Everest Group has pulled together a collection of Market Insights™ to help you to make sense of your automation options … as well as to understand their benefits and challenges.

Click on any image to enlarge it

SDA 2014-I1


SDA 2014-I2


SDA 2014-I3


SDA 2014-I4


FAO Annual 2015, I3


SDA 2014-I5


FAO Annual 2014, I3


Banking BPO Annual 2015, I3

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