Staff Writer

India’s top two IT services companies, Tata Consultancy Services and Infosys, could both post double-digit growth in the ongoing fiscal year, with the former moderating expectations after its first quarter results and the latter raising revenue guidance for the full year.

TCS’ platform strategy will likely result in more volatile growth, analysts said. “TCS’ and Infosys’ divergent commentary is a result of a number of issues,” said Peter Bendor-Samuel, CEO of IT consultancy Everest Research. “TCS’ deceleration is largely attributed to the large platform contracts which it signed last year. These create a lumpy dynamic, as the growth tails off after they have been ingested; it is quite possible that once this lumpy impact subsides, TCS will bounce back. This will clearly be a factor if they are able to add more large platform deals.”

Read more in The Economic Times

Wipro’s 73rd Annual General Meeting on July 16 marked the final appearance of Azim Premji as Chairman of the company. The outgoing chairman, who is set to step down on July 31, laid out the focus of Wipro in the coming years.

Yugal Joshi, Vice President, Everest Group, a consultancy firm, said in an earlier interview to Moneycontrol, “The key challenge for Rishad and Neemuchwala is to bring market-leading growth.”

Read more in Money Control

Scaling intelligent automation is proving more difficult than anticipated, says Chris Huff, three pillars, involving process, technology and people are key.

What this means is that for businesses to achieve automation, they’ll need to combine multiple technologies, according to Everest Group. However, since integrating solutions from multiple vendors is cumbersome, an Intelligent Automation platform approach is recommended to minimise multiple procurement, vendor management and stitching the technologies together. Thus, it’s important to evaluate vendors in terms of their full technology portfolio. An integrated, unified platform with a complete mix of technologies should be capable of intelligently processing documents while automating downstream activities.

Read more in Information Age

While it’s impossible to predict exactly what the future holds as more enterprises and service providers adopt cognitive automation to improve many of their manual processes, reading the tea leaves—or better yet—looking at actual early use cases suggests it’s both: job thievery and, if not a panacea, some fairly drastic improvements in efficiency and quality results.

A recent Everest Group blog has identified examples of “one robot per employee” where the emphasis is on automating discrete tasks of knowledge workers instead of attempting to apply automation to an entire workflow. The article cites examples such as automatically changing passwords based upon IT policies and automated logging into multiple systems. Other automation efforts for discrete tasks include meeting-setting in which a virtual agent coordinates identification of different attendee availability.

Read more in Future of Sourcing

Voting has now opened for the 2019 list of the most influential women in UK technology, giving Computer Weekly readers the opportunity to choose who they think should be named Most Influential Woman.

Sarah Burnett, executive vice-president and distinguished analyst, Everest Group; chair, BCS Women [list continues] is among the shortlisted 50.

Read more in Computer Weekly

HR outsourcing (HRO) has matured. Once little more than a cost-cutting exercise, outsourcing your HR – or specialisms within it – is a nuanced strategic decision which will be different for every organisation. Annie Makoff examines how HR outsourcing has changed and looks at what employers need to consider when they’re deciding what to outsource.

Anil Vijayan, practice director at research and consulting firm Everest Group confirms there is still plenty of growth within the outsourcing market, particularly within multi-country payroll outsourcing (MCPO), which reflects the ongoing need for companies to keep on top of compliance and global regulation.

Read more in Personnel Today

The Contact Center Association of the Philippines (CCAP) sees the need of more dialogues between the industry and the governing bodies since investors prefer Metro Manila as their first landing destination before expansion efforts come into play.

The Philippines remains the leading CX delivery provider despite the 2018 global growth in IT and Business Processing Services (BPS) grinding to a slow 3-4% according to the consulting firm Everest Group. The Texas-based firm projects a forecast of 4% growth and signs of a rebound this year.

Read more in Newsbytes