Full Bio

Displaying 91-98 of 98

Events
Can Africa Help Address the Talent Shortage?

Can Africa Help Address the Talent Shortage? | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Events
Feb 15_webinar_banner_GTP_1200x628

5 Success-driving Actions: What it Takes to Tackle Procurement Challenges in 2022 | Webinar

On-demand Webinar

1 hour

Blogs
CX / Customer Experience

The Contact Center Upgraded: Everything You Need to Know About Contact Center as a Service (CCaas) | Blog

by David Rickard and 3 others
Blogs
CX / Customer Experience

Outsourcing Your CXM Operations for the First Time – Here Are 10 Things to Consider | Blog

by David Rickard and 2 others
Blogs
CX / Customer Experience

CXM Market’s Dream Run – What’s Driving It and Will It Last? | Blog

by David Rickard and 2 others
Blogs
Service Delivery Locations
Location Strategy Outsourcing

Surprising Sub-saharan Africa and the Continent’s Growing Relevance for Service Delivery: What You Need to Know to Select Your Next Offshore Location | Blog

by David Rickard and 1 other
Blogs
CX / Customer Experience Mergers & Acquisition

Sitel Group’s Acquisition of SYKES Makes a Big Statement – What Does It Mean for the CXM Industry? | Blog

by David Rickard and 2 others
Blogs
CX / Customer Experience Location Strategy

Which Call Center Agent Model Is Right for Your Business during and after COVID-19? | Blog

by David Rickard