In the last few years, enterprise preference for IT service delivery has shifted subtly toward in-house delivery. While IT support remains predominantly outsourced, share of delivery from Global In-house Centers (GICs, or shared services centers) has risen steadily.
Presentation originally aired on Wednesday, August 29, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST
It’s Q3 already?! It seems like just yesterday we were making final adjustments to our 2018 plans, and yet here we are beginning to consider the year that’s been while looking ahead to 2019. With that sentiment in mind, Everest Group conducted a brief survey with leading service providers on their market perspectives for the remainder of 2018 and into 2019.
We invite both service provider and enterprise executives to join us for an insightful 60-minute session in which Everest Group industry experts will offer insights on the key issues service providers are facing, along with their market implications. In addition, we will also comment on global services developments in the second quarter of 2018, covering:
Who Should Attend
Enterprise executives, particularly those focused on outsourcing & vendor management and global in-house centers, will gain providers’ perspectives on several of the key aspects of their client relationships (e.g., key budget center, benefits from digital initiatives) and key implications for their sourcing strategies.
Presenters
Michel Janssen
Chief Research Guru
Everest Group
Prashray Kala
Practice Director, Global Sourcing
Everest Group
Salil Dani
Vice President, Global Sourcing
Everest Group
Moderator
Alan Wolfe
Senior Vice President
Everest Group
Corporate leadership is highly attuned to leveraging next-generation technologies to attract and retain customers. But what about employees? If it’s true that engaged employees drive profits (and studies show it is), what’s the trick to employee happiness? Artificial Intelligence could be the answer.
Infosys CFO MD Ranganath’s recent resignation took almost all by surprise — employees, clients and investors. The impact was such that the stock fell by over 3 per cent on the first day of trading after the news broke.
This led to conjecture — some wild, some prosaic – on what could have triggered the exit. The man in question is not speaking and neither is the company. The official position is that it is an amicable separation with the CFO staying for three months to help with transition and with ‘Ranga’, as he’s popularly called, quitting to pursue other opportunities, having been with Infosys for 18 years.
Everest Group CEO Peter Bendor-Samuel said, Infosys is on the horns of a dilemma with market and internal expectations to maintain their extraordinary margins while leading the industry in growth.
Read more in The Times of India
Economic incentives offered by EDAs in the United States
Competition among cities to attract potential investors is stiff given the multitude of location choices available. Economic Development Agencies (EDAs) put considerable effort into drafting enticing plans to maximize employment opportunities; IT-BP jobs are prime targets as the number of high-paying jobs created is large.
Aware automation offers significant benefits, but…adoption of aware automation is limited, and IT infrastructure is far from being “invisible”
Superior benefits of aware automation
Aware automation, led by AI, offers superior benefits over traditional approaches in infrastructure services
Aware automation: transforming infrastructure services
How service providers can leverage aware automation to rapidly transform the infrastructure services landscape
CCO market: scale-first versus digital-first models
The rise of digital CCO has created two broad market segments: scale-first CCO and digital-first CCO. The models are not mutually exclusive; regardless of model focus, there will be elements of both, and each will remain viable for providers in the next three to five years.
ER&D spend growth outlook across industry sectors
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