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Everest Group Recognized as a Top Boutique Consultancy to Work for by Ivy Exec Members | Press Release

By | Press Releases

Every year, IvyExec.com – a curated online network of the world’s most successful executives – surveys more than 5,000 professionals to rank their current or previous consulting firm employers against five key parameters: Work, Culture, Money, Leadership, and Prestige.

In 2017, more than 95 percent of the respondents who ranked Everest Group gave the boutique global consultancy four or five stars on the provided five star scale. Comments from respondents included:

  • Growing, entrepreneurial firm with top strategy consultant talent rivaling the MBBs. Early and significant opportunities for impact working with C-level executives at Fortune 100 firms.
  • High-performing culture and ability to advance as quickly as you are able.
  • Great people, interesting and challenging work; we make a real difference for our clients
  • We are thought leaders in the industry, and often thought of as a much larger firm than we actually are. That’s simply because the quality of our work has provided us with a stellar reputation as facts-first, unbiased consultants and analysts.
  • Flat hierarchy, freedom to innovate, collaborative and open culture, talented people.
  • The firm gives even junior employees ample client experience, with very competitive pay/bonuses.

About the Rankings

Ivy Exec surveyed over 5,000 current and former employees of approximately 100 global management consultant firms. Firms were divided into two groups according to the number of employees, with firms employing fewer than 1,000 employees classified as boutiques. Respondents rated the firms in five areas: Work, Culture, Money, Leadership, and Prestige. Ivy Exec used a proprietary algorithm to create the rankings.

About Ivy Exec

Ivy Exec is a curated community of the world’s most successful executives and professionals. Their exclusive portfolio of career-focused experts & recruiters, curated job listings, and proprietary company & business school profiles helps their members continue achieving their biggest career objectives. Always inspired by its members’ goals and aspirations, Ivy Exec is their long-term partner — helping them thrive in their career, and harness their best-in-class insights for enduring success

Enterprises Demanded Advanced Automation in 33% of Application Services Contracts in 2016 | Press Release

By | Press Releases

Outlook for 2017-2018: Automation, artificial intelligence, cognitive computing and robotics will become mainstream and pervade the enterprise portfolio.  

Enterprises no longer consider automation merely a service delivery tool; in fact, automation is now “front end,” with enterprises proactively demanding strategy, vision and strong Proof-of-Concepts (POCs) for advanced automation in 33 percent of all application services contracts in 2016, according to Everest Group. Everest Group expects this trend to accelerate in 2017 and 2018.

“Automation will become a high-priority investment for buyers in the coming years, owing to automation’s direct impact on software development life cycles [SDLCs] and speed to market,” said Yugal Joshi, practice director at Everest Group. “Also, artificial intelligence, cognitive computing and robotics will no longer be fringe technologies dominated by major players; rather, these technologies will begin to pervade the enterprise portfolio and will eventually become mainstream in the application landscape.”

Compared to adoption of automation, enterprises adoption of artificial intelligence (AI) is progressing at a slower pace, with only 15 percent of application services contracts of 2016 including AI in the scope. Although enterprises are currently taking small steps to adopt AI in their IT services environments, AI and its allied techniques soon will profoundly impact application services in the way applications are developed, tested, and maintained.

“AI is no longer a fringe, fantasy-riddled technology,” added Joshi. “AI techniques present significant opportunities in the application services landscape, and enterprises can leverage these techniques to completely transform application services functions. The key to unleashing the transformative potential is to move beyond using AI for enhancing developer productivity to making intelligent machines that develop their own snippets of code, allowing developers to focus on more complex tasks.”

Activities in the testing and maintenance functions of the SDLC present the most opportunity to leverage AI techniques. Even creative activities such as software development can be significantly improved by leveraging AI.

These results and other findings are explored in a recently published Everest Group report: “Application Services—Annual Report 2016: AI in SDLC? There is a Long Journey Ahead

Other key findings:

  • A decline of 28 percent in application services deal sizes (to an average contract value of US$5.4million) in 2016 is a cause for serious concern for application services providers.
  • Owing to the nascence of fields such as deep learning, there is a dearth of talent to develop innovative use cases for AI. Startups that have made some headway are becoming prime targets for acquisition and talent sourcing.
  • Stand-alone application services deals continued to dominate the IT services landscape, with 62 percent of deal activity.
  • Deal activity continued to be dominated by small buyers (i.e., revenues less than US$5 billion) that took up 47 percent of application services deals.

***Download Complimentary 11-page Preview Report Here*** (Registration required.) This preview summarizes the report methodology, contents and key findings and offers additional resources for further study.

The full report analyzes the application services market, focusing on:

  • Major trends in application services adoption
  • Key factors shaping the market, including buyer expectations
  • The outlook for 2017-2018

***Publication-Quality Graphics***

High-resolution graphics illustrating the key takeaways from “Application Services—Annual Report 2016: AI in SDLC? There is a Long Journey Ahead” may be included in news coverage, with attribution to Everest Group. Graphics include:

  • Talent for artificial intelligence: a whole new ballgame
  • Enterprises are demanding automation
  • Applications services technology providers missing disruption opportunity
  • Artificial intelligence adoption
  • AI techniques present significant opportunities in the application services landscape

Download graphics here.

In 2016 North America Led Setups of Digital Services Centers for Cloud, Automation and Analytics Services | Press Release

By | Press Releases

Everest Group offers report examining 2016 trends, 2017 predictions for global services industry

Of 76 global services centers established by service providers in 2016, North America led the way with 29 setups. In its recently published “Market Vista™: Global Services 2016 Year in Review” report, Everest Group explains that the increasing need for client proximity and use of automation is making North America an attractive location for service delivery, with the San Francisco, Seattle and Toronto areas standing out as hotbeds for cloud, analytics and automation services.

Among the service providers tracked in Everest Group’s Market Vista index, 63 percent of service provider setups in 2016 were focused on digital services, rather than traditional IT and business process services. With margins in decline and few service providers experiencing growth, the expansion of digital capabilities through organic and inorganic means is paramount to service provider viability.

“Over the past few years, the service providers we track in our Market Vista index have been more inclined toward opening innovative centers and labs that offer digital services rather than establishing delivery centers that offer traditional IT and business process services,” said Salil Dani, vice president in the Global Sourcing team at Everest Group. “North America and Asia Pacific are the two leading locations for supporting digital services, and North America took the lead in 2016 as service providers sought to leverage multiple Tier-2 onshore locations to increase speed-to-market and drive innovation.”

Another notable growth trend in 2016 involved investments by enterprises in Global In-house Centers (GICs), often called Shared Services or Captives. GIC investment in 2016 was at an all-time high with 29 percent year-on-year increase in new setups.

Both existing firms and new adopters contributed to the GIC activity in 2016, and large buyers (revenue exceeding US$10 billion) drove the growth, representing 52 percent of the new GIC setups. Enterprises based in North America and Rest of Europe (i.e., European countries other than the UK) are the strongest adopters of the GIC model. These trends are expected to continue in 2017.

Conversely, the global outsourcing market growth rate declined in each successive quarter of 2016, and Everest Group expects the growth rate will continue to decline to as low as 1.9 percent through 2019.

In terms of locations, the Top 10 locations for new center setups (i.e., India, Poland, Philippines, Ireland, Costa Rica, Singapore, Romania, Malaysia, Mexico and China) each experienced an increase in setups in 2016. While the list of Top 10 countries has remained fairly consistent over the past few years, players are increasingly seeking options outside APAC as evident by the growing share of Nearshore Europe.

Looking ahead to 2017, Everest Group predicts the following for the global services market:

  • Big disruption: Technology-led disruption will impact service delivery models to meet new value expectations.
  • Market slowdown: The outsourcing growth rate with continue to decline over the next 12-24 months.
  • Do It Yourself: Enterprises will demonstrate an increasing preference for in-house delivery.
  • Location portfolio realignment: Enterprises will have to revamp their location portfolio, given the changing nature of workforce skills and service delivery models.
  • ‘Go digital’: GICs will increasingly act as catalysts for the digital agenda.

These findings and predictions are explored in “Market Vista™: Global Services 2016 Year in Review: Global Services Industry facing ‘Winds of Change.'” This report gives an overview of the developments that took place in the global services industry in 2016. Highlights include key trends and drivers pertaining to GICs, offshore/nearshore locations, service providers, and outsourcing transactions. Besides providing an outlook for 2017, the report highlights implications for market participants as well.

Download Complimentary, Publication-Quality Graphics
High-resolution graphics illustrating key takeaways from this research can be included in news coverage, with attribution to Everest Group. Graphics include:

  • Global In-house Center (GIC) activity 2016
  • Is your location portfolio changing with the times?
  • Off- and nearshore delivery continues to entice
  • Top 10 global services delivery locations activity
  • Top service providers beware!
  • Outsourcing transactions: traditional vs. digital
  • 2016 Global services market activity heatmap

About Market Vista™
Market Vista—a subscription-based service of Everest Group—provides the research, analysis and insights that enable Global Sourcing professionals to navigate the complexity of today’s sourcing market and make informed and impactful decisions. Market Vista research includes developments related to service providers, locations, processes and sourcing models, as well as a comprehensive outlook of the fast-evolving global offshoring and outsourcing market.

Everest Group Warns ‘Wait and See’ Won’t Cut It in New World Disorder | Press Release

By | Press Releases

Everest Group and other global services experts convene to discuss challenges of managing in uncertain times 

Washington is a fitting if not symbolic location for Everest Group’s next On Point Summit – “New World [Dis]Order: Managing in Turbulent Markets.”  Everest Group experts and other global services executives will convene at The Watergate Hotel in the U.S. capital on May 17 and 18 to discuss the rapidly evolving landscapes of globalization, automation, immigration and digital transformation.

The two-day event exclusively for enterprise sourcing executives features a slate of renowned thought leaders:

  • Uri Dadush, former director of international trade for the World Bank, will deliver the keynote address, “Globalization: Curve or Cliff?”
  • Peter Bendor-Samuel, CEO of Everest Group, and Rod Bourgeois, head of research for DeepDive Equity Research, will present “Immigration: The Latest and What to Expect”
  • Bill Price, first worldwide vice president of customer service at Amazon, author of “The Best Service is No Service,” and partner at Antuit, will join a panel to discuss “Digital Disruption: Pain or Gain”
  • Everest Group’s Jimit Arora, partner, IT services research, and Sarthak Brahma, vice president, pricing assurance, will discuss “Outsourcing Market: Pricing Collapse and Shifting Provider Landscape”

Other speakers include senior executives at leading North American financial institutions, digital retailers, natural resources companies, and more.

“Times of uncertainty can be career inflection points for senior executives who are armed with actionable data and insights and able to offer wise strategies for navigating perilous waters,” said Eric Simonson, managing partner at Everest Group. “So at this gathering of global services executives, we will put the facts on the table, exchange war stories, and engage in provocative discussions. The goal is to equip and inspire these executives to provide invaluable leadership, helping their companies not only to survive but also to emerge from the disorder as successful market leaders.”

***Enterprise executives may apply to attend the event at http://www1.everestgrp.com/OnPointSummit-May2017.html. ***

Trump Administration Policy Implications for the American Job Market to be Discussed in Everest Group Webinar | Press Release

By | Press Releases

Experts weigh in on how President Trump’s policies may impact the American economy, US talent models and companies with a global workforce

U.S. President Donald Trump has pledged to “Make America Great Again” by implementing policies to protect American jobs, but will the early actions and proposed policies of his administration have the desired impact? And how should business leaders in the U.S. and abroad prepare themselves for what could be a significant shift in the global landscape for jobs?

Everest Group—a consulting and research firm focused on strategic IT, business services and sourcing—will address these questions in a complimentary webinar offered this week. The webinar—“Make America Great Again: How could President Trump’s policies reshape the American job market?”—will be held on Wednesday, April 5, at 10 a.m. CDT.

***Register for the webinar here***

The one-hour event will delve into these issues:

  • US job losses and the state of the economy
  • Trends in the workforce driving the U.S. administration’s actions and its impact on U.S. competitiveness
  • Initiatives taken by leading countries and companies to enhance global competitiveness
  • Implications for global talent and business models in the near and medium term

The webinar will be hosted by Everest Group’s Marvin Newell, partner, and Hardik Chokshi, senior consultant.

Accenture, Genpact and TCS Named Leaders in Everest Group PEAK Matrix™ Report on Supply Chain Management Service Providers | Press Release

By | Press Releases

Supply Chain Management sourcing market attracts favorable interest from buyers and service providers alike

The dynamic Supply Chain Management (SCM) sourcing market is highly fragmented, highly competitive and growing, according to Everest Group. In examining the capabilities and market success of the 11 leaders in the SCM sourcing industry, Everest Group reports a growing interest in SCM as buyers seem more open to outsourcing while providers are willing to make investments to expand their suite of services.

“Increasing complexity in supply chain and global cost pressures are driving buyers to look for service providers who can deliver end-to-end SCM solutions that go beyond the traditional boundaries of procurement, logistics, and inventory management,” explains Megan Weis, vice president at Everest Group. “Service providers have also realized that with maturing market and increasing competition in Finance and Accounting Outsourcing and Procurement Outsourcing, SCM is a lucrative market to tap into.”

Announcing the SCM Services Market Leaders

In its newly released report, “Supply Chain Management (SCM) – Service Provider Landscape with PEAK Matrix™ Assessment 2017”, Everest Group explores the delivery capabilities and market success of 11 SCM service providers. Everest Group has identified the following Leaders, Major Contenders and Aspirants:

  • Leaders: Accenture, Genpact and TCS
  • Major Contenders: Capgemini, GEP, HCL, Infosys, OnProcess and WNS
  • Aspirants: EXL and Wipro

***Download Complimentary PEAK Matrix™ Preview Here***

Highlights:

  • TCS, Accenture, Genpact and Infosys control over 50 percent of the SCM market
  • Traditional BPO providers dominate the SCM landscape; they have leveraged their existing finance and accounting outsourcing (FAO) and procurement outsourcing (PO) relationships to cross-sell and up-sell SCM services to clients.
  • Some providers, such as OnProcess, have leveraged their niche set of offerings to show high growth in the market.
  • The provider landscape varies significantly across geographies with different providers focusing on specific regions; Accenture and OnProcess lead in the Americas, TCS and Capgemeni excel in EMEA, and TCS and WND dominate in APAC.
  • The provider landscape is highly fragmented in terms of leadership in different buyer industries; for example, Accenture and Genpact excel in manufacturing, OnProcess and TCS command nearly half the market in hi-tech and telecom, Genpact represents nearly a quarter of the market in retail and consumer product goods, and WNS and EXL lead in travel and logistics.
  • The SCM adoption by the SMB segment is growing and represents significant opportunities. A few providers (namely, EXL and TCS) have followed a targeted approach to build clientele in the mid-market segment while WNS is the only provider that has carved out a niche in the small-buyers segment.

About the PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.

Global Sourcing Slows, Shifts Toward In-House Delivery in 2016 | Press Release

By | Press Releases

Amidst unprecedented uncertainty, Everest Group predicts 2017 will bring continued market slowdown and technology-led disruption in sourcing

While the global services industry experienced continued growth in 2016, the pace of year-on-year revenue growth1 slowed from 4.5 percent in Q1 to below 3 percent by the end of the year, and the momentum of new activity shifted towards in-house delivery as opposed to outsourcing. In fact, setups of Global In-house Centers (GICs) reached an all-time high in 2016.

Everest Group—a consulting and research firm focused on strategic IT, business services and sourcing—predicts a continued decline in the outsourcing growth rate1 over the next one to three years, falling to as little as 1.9 percent by late 2019, as a result of macro uncertainties, technological disruptions and competition.

Sourcing activity in 2016 was marked by increased location activity that was concentrated in the top-10 locations in offshore/nearshore countries. Another prominent trend in 2016 was the growth of digital services; the share of digital services in outsourcing deals as compared to traditional services rose to 35 percent in 2016, with cloud, analytics and mobility services leading the way.

The outsourcing transactions of United Kingdom buyers neared three-year lows in 2016 as UK buyers followed a “wait and watch” approach amidst uncertainty around Brexit. Similarly, buyers in the United States are facing considerable uncertainty in 2017 regarding the Trump Administration’s approach to visa and immigration reform as well as the political climate around offshoring in general.

The sourcing industry is also facing substantial technology-led disruption. The increasing adoption of automation and DevOps; the growing utilization of IoT, machine learning and analytics; and the need for higher-skilled talent with digital expertise will be key drivers, causing enterprises to re-evaluate their location portfolios to address changing service delivery models.

Overall, Everest Group expects the preference for the in-house delivery model to increase, as it offers the potential for better risk management and control over IP, increased productivity, the ability to deliver more specialized or complex work, and other value benefits beyond labor arbitrage.

“We are seeing a definite skew toward in-house models as opposed to outsourcing, but we characterize it as a shift rather than a complete pendulum swing,” said H. Karthik, partner, Global Sourcing, at Everest Group. “Factoring in political uncertainties, the impact of technology, competitive drivers and many other dynamics in the market, we believe that in the coming year enterprises will continue to leverage both in-house delivery and outsourcing, but they will be more intentional about their location strategy and how to optimize their overall sourcing model.”

Everest Group’s latest research on the global services market explores the evolving market drivers and their implications for global services buyers and providers in two recent reports and a webinar deck available for complimentary download:

About Market Vista™

Market Vista —a subscription-based service of Everest Group—provides the research, analysis and insights that enable Global Sourcing professionals to navigate the complexity of today’s sourcing market and make informed and impactful decisions. Market Vista research includes developments related to service providers, locations, processes and sourcing models, as well as a comprehensive outlook of the fast-evolving global offshoring and outsourcing market.

1 in organic constant currency terms

Nearly Half of All Sourcing Investments Leave Enterprises Unsatisfied | Press Release

By | Press Releases, Uncategorized

But in performance rankings, TCS, Cognizant, HCL, Accenture and L&T Infotech are honored for creating best ‘overall experience’ for clients

Despite large-scale investments by service providers, 48 percent of enterprises surveyed by Everest Group are not satisfied with their service provider’s performance. In particular, service providers are performing poorly as “strategic partners” for enterprises and score an average rating of five on a scale of one to ten.

There are also significant gaps in enterprises’ expectations and service providers’ performance with respect to innovation, creative engagement models and day-to-day project management.

“Most service providers are perceived to be technically competent, but technical expertise and domain expertise are considered ‘table stakes’ by enterprises across industries,” said Chirajeet Sengupta, partner at Everest Group.  “Enterprises now expect their service providers to move beyond day-to-day delivery and focus on larger strategic business issues. Unfortunately, service providers still have a long way to go to meaningfully engage clients and become strategic partners, and that is a significant concern for the industry. This research signals the wake-up call and offers service providers guidance on how to strategize their engagement approach and prioritize investments to meet mounting customer expectations.”

In general, enterprises believe that mid- and small-sized service providers bring considerably more innovation and engagement flexibility than their larger counterparts. In fact, enterprises believe some large service providers have become lethargic and complacent and are indifferent to client requirements.

In contrast to these sentiments, five predominantly large service providers received the honor of creating the best “overall experience” for clients, based on client commentary and weighted aggregate ratings given by interviewed enterprises on key assessment dimensions.

  • Accenture: Accenture is perceived to bring market-leading domain expertise to solve complex problems and drive business outcomes.
  • Cognizant: Clients appreciate Cognizant’s approach to becoming their strategic partner as well as its flexibility in commercial constructs.
  • HCL: HCL is perceived to be extremely flexible in commercial models and strong in retaining key talent in its client accounts.
  • L&T Infotech: L&T Infotech is perceived to provide strong commercial flexibility as well as domain competence in the specific industries it operates in.
  • Tata Consultancy Services: Enterprises appreciate TCS’s technical capabilities and initiatives to drive strategic partnership with clients.

These results and other findings are explored in a recently published Everest Group report: “Customer (Dis)Satisfaction: Why Are Enterprises Unhappy with Their Service Providers?” The research summarizes over 130 interviews conducted with enterprises across the globe regarding the capabilities of their service providers with respect to applications, digital, cloud and infrastructure services. The report also details the technology investment priorities of enterprises and opportunity areas for service providers.

***Download Complimentary High-Resolution Graphics***

Key takeaways from the research findings are summarized in a set of high-resolution graphics available for complimentary download here. The graphics may be included in news coverage, with attribution to Everest Group.

The graphics include:

  • (I Can’t Get No) Satisfaction: Nearly half of all enterprises are dissatisfied with their IT service providers
  • Enterprises’ technology investment priorities largely focused on innovation
  • IT service delivery: performance versus value
  • Size matters in selecting an IT services provider
  • The top 5 IT services providers

Everest Group Announces Winners of 2017 IT Service Provider of the Year Awards | Press Release

By | Press Releases

Accenture, Cognizant, IBM, TCS and Wipro again top the list of IT service providers who consistently place among top performers in Everest Group’s PEAK Matrix™ reports.

Everest Group—a consulting and research firm focused on strategic IT, business services and sourcing—today announced the winners of the 2017 PEAK Matrix Service Provider of the Year™ awards for IT services. The awards, now in their second year, recognize IT service providers who have demonstrated consistent leadership in the PEAK Matrix reports issued by Everest Group in the previous year.

In 2016, Everest Group published 21 PEAK Matrix reports, evaluating a total of 73 service providers in various segments of the IT services market. Twenty of the 73 providers are recognized in the 2017 PEAK Matrix Service Provider of the Year Awards.

“Our PEAK Matrix reports evaluate market success—using factors like revenue growth, deals won or renewed, margins generated, and so forth—as well as service capabilities, where the emphasis is on innovation, because that is how providers are differentiating themselves in the eyes of enterprises today,” said Jimit Arora, partner at Everest Group. “Throughout the year, Everest Group examines what providers are investing in, what type of intellectual capital they have, how they’re devising their sourcing strategies, and whether they are experimenting with new service models or engagements with their customers. By taking all of that into account, these PEAK Matrix Service Provider of the Year awards recognize the IT providers that truly set themselves apart.”

The 2017 PEAK Matrix Service Provider of the Year Awards for IT Services comprise:

  • The ITS Top 20 list—recognizing the top 20 providers of IT services (ITS) based on a consolidated scoring of rankings within the 2016 PEAK Matrix reports.

Accenture, Cognizant, IBM, TCS and Wipro won the top five spots (in that order). Accenture (which held the second position in 2016) has moved to the top of the list above Cognizant.

  • Top Leaders and Star Performers—Awarded to IT service providers who appeared in “Leader” or “Star Performers” positions most prevalently within five market segments: IT Services (overall), Healthcare and Life Sciences (HLS); Banking, Financial Services and Insurance (BFSI); Cloud and Infrastructure Services (CIS); and Application and Digital Services (ADS).

Companies recognized either as Leaders of the Year, Star Performers of the Year, or both, include Accenture, Atos, Capgemini, Cognizant, HCL, Hewlett Packard Enterprise, IBM, Tata Consultancy Services, VirtusaPolaris, and Wipro.

Accenture had a dominant presence in the 2017 honors, claiming the No.1 spot in the ITS Top 20 list as well as being “Leader of the Year” in the Overall IT Services and ADS categories. Accenture shared “Leader of the Year” honors with Cognizant in the HLS category.

Cognizant once again made a particularly strong showing, earning the No. 2 spot in the ITS Top 20 list as well as sharing “Leader of the Year” honors in two categories: BFSI and HLS. In addition, Cognizant was named “Star Performer of the Year” in the ADS category.

Capgemini and VirtusaPolaris shared the Star Performer of the Year award in the Overall IT Services category.

Five service providers improved their rankings:

  • Accenture moved from #2 to #1
  • Atos moved from #15 to #10
  • Capgemini moved from #9 to #7
  • CSC moved from #10 to #8
  • VirtusaPolaris moved from #16 to #15

New entrants to the ITS Top 20 list include Syntel (#17), Hexaware (#18) and NTT DATA (#20). Conversely, Fujitsu, Luxoft and Unisys dropped out of the Top 20 leaderboard.

***All winners are listed in the report, “2017 PEAK Matrix Service Provider of the Year Awards” available for complimentary download here.***

“Today’s enterprises must navigate a complex landscape of next-generation and legacy technologies, a global business footprint, and a complex provider portfolio,” said Abhishek Singh, practice director at Everest Group. “The PEAK Matrix Service Provider of the Year Awards are designed to help enterprise buyers identify the best of the best – the IT service providers with strong, broad-based capabilities and successful service strategies that align well with the evolving enterprise IT demand.”

Everest Group Launches Dedicated, Digital Services Research Agenda in Response to Growing Enterprise Needs in IoT, AI, Design and Digital Innovation | Press Release

By | Press Releases

Enterprises, service providers see themselves as digital innovators, but most have only scratched the surface; Everest Group’s Digital Services research practice to identify, inform digital disruptors

Many of the world’s leading enterprises and service providers see themselves as digital innovators whose applications of digital concepts and technologies are cutting edge, when, in fact, these organizations have merely scratched the surface of digital’s disruptive potential, according to Everest Group, a consulting and research firm focused on digital services, strategic IT, business services and sourcing.

To guide organizations in the transformative adoption of the digital ecosystem, Everest Group today announced the formation of a dedicated team and a comprehensive research agenda devoted entirely to digital services. The new Digital Services research practice will address growing enterprise needs for data-based insights into Internet of Things (IoT), artificial intelligence (AI), digital design and innovation, and successful business strategies based on digital concepts.

“Since Everest Group began covering digital services in 2013, the rate of enterprise adoption of digital technology has multiplied,” said Yugal Joshi, practice director at Everest Group. “However, the digital journey is about more than the technologies alone; it is also about the people, processes, design, and innovation philosophy of an organization.

“Unfortunately, many enterprises are pointing to their piecemeal application of digital technology—using a mobile app to engage with employees, for example—and equating that with digital leadership when, in fact, digital leadership is less about these application instances and more about leveraging the interplay of digital concepts and technologies to fundamentally change the structure of their business and even the industry,” continued Joshi. “Our goal is to elucidate this distinction and provide the fact-based analyses and insights that guide enterprises and service providers to move beyond ‘look at our cool technology’ to ‘look at our cool use cases.’”

Everest Group has planned a robust 2017 research agenda focused on digital services, including deep-dives into topics such as IoT, digital marketing, mobility, next-generation and conversational analytics, platforms and disruptive start-ups. Also, Everest Group’s Digital Innovation Index and PEAK Matrix™ assessments will provide insights into the comparative market position of enterprises and service providers in terms of digital innovation.

Furthermore, through fact-based research that imparts reality, the new Digital Services research practice will explore how enterprises and service providers are tapping the interplay of technologies to drive innovation and disrupt their industries.

“Our dedicated Digital Services research program will better serve clients not only by examining a broader scope of digital services but also by zooming in on how these are being used to support business objectives,” said Gunjan Gupta, practice director at Everest Group. “Take, for example, the application of artificial intelligence. Our research will be instrumental in more clearly defining hazy terminology, such as what it truly means to have an AI solution. It will also separate the wheat from the chaff—revealing what works and what doesn’t. And, most importantly, our analysis of market leadership in digital services will clearly distinguish between organizations using AI to simply crunch data versus those using AI to truly support a business objective or drive Transformation with a capital T.”

***Click here for more information about Everest Group’s Digital Services research practice.***