Unlocking digital workplace opportunities in 2023

I have a great respect for incremental improvement, and I’ve done that sort of thing in my life, but I’ve always been attracted to the more revolutionary changes.” – Steve Jobs

As we step into 2023, we are witnessing an age of disruption, from high inflation in developed countries and tech giants facing recession to ChatGPT-led technology transformation. It is time to embrace these disruptions and convert them into opportunities for revolutionary digital workplace changes.

At Everest Group, we are excited to guide you forward on your digital journey with practical insights and the latest data that will help you “Unlock Digital Workplace Opportunities in 2023.” Our experts will share their market recommendations and top digital workplace predictions to answer questions such as, what is the roadmap to XLA-adoption, how can organizations create sustainable digital workplaces, and will investment in the metaverse create value for businesses? Join us as we explore the future of the digital workplace together. Watch our social channels for more insights into the digital workplace. #digitalworkplace #workplacetransformation #futureofwork #workplace2023

Shift resilience based value based workplace

ChatGPT to kickstart the Virtual Agents Era 2.0

Buzz around the large language model-based virtual agent, ChatGPT, is inescapable, and it seems as if it will soon solve everything from world peace to overcoming procrastination. If you have been wondering the same, then join us in this exciting first episode of our video series, “Unlocking Digital Workplace Opportunities in 2023.” This episode will leave you informed, provoked, and inspired to think about the future possibilities with virtual agents in workplace. 

Metaverse frenzy calms down

Attention viewers, the metaverse hype train is slowing down and we’re heading into the reality station. But fear not, as there’s a silver lining: industry-specific use cases are finally taking center stage! Forget about dancing avatars and virtual real estate, we’re talking about real, tangible value being created in the Metaverse. Join us as we dive intro true potential of Metaverse-based solutions and use cases.

Workplace Communication and Collaboration (WCC): Enabling Employee Engagement and Belongingness with Metaverse Adoption | Report

Charting the XLA journey

If you’re associated with employee experience in any way, you would have likely come across the term – Experience level agreements (XLAs), which has taken the world of employee experience by storm. Despite the hype around XLAs, it is still marred with a lot of confusion, with many of us not knowing enough to fully take advantage of them. If this sounds familiar to you, then join us for the 3rd episode of ‘Unlocking Digital Workplace Opportunities in 2023’ where we connect the dots and discuss about the immense possibilities that XLAs hold. 

The future of cloud-based digital workplace solutions

In episode four of our Unlocking Digital Workplace Opportunities in 2023 series, Everest Group’s Sarmista Priyadarshini, Senior Analyst, and Mukesh Ranjan, Vice President, discuss UCaaS Solutions and DaaS Solutions and how these cloud-based digital workplace solutions have been increasing in the market especially as enterprises move away from traditional data center and towards the agility of the cloud. Nearly 25% of workplace solutions have some form of UCaaS solutions. Watch to learn about possible use cases for UCaaS and DaaS solutions, including work from home (WFH) and increasing sustainability.

Digital Workplace Trends in North America & Europe

In this fifth video of the Unlocking Digital Workplace Opportunities in 2023 series, Tanvi Rai, Senior Analyst, and Nitish Mittal, Partner, explore digital workplace trends and topics in the North American and European markets. While North America shows a high maturity in digital workplace trends and propensity to invest in advanced workplace offerings, Europe has a bit more of a catchup mindset coming out of the pandemic, but is leading in environmental, government, and social (ESG) and sustainability technology investments.

Digital Workplace Enterprise Pulse 2023: from Provider to True Partner – the Road Not Taken | Report

Enterprise management trends & provider expectations

In video #6 of the Unlocking Digital Workplace Opportunities in 2023 series, Prabhneet Kaur, Senior Analyst, and Abhishek Singh, Partner, discuss emerging trends in enterprise management as well as the strong growth of customer experience (CX) across industries. However, to carry out successful CX, it must be deployed throughout all stakeholders within an organization. CX has become one of the most highly adopted emerging trends in enterprise management and is becoming a necessity when it comes to the efficiency and success of digital workplace technologies, particularly coming out of the pandemic. Service providers will want to take a more proactive approach to deliver the unique needs of enterprises when it comes to digital workplace requirements.

The Importance of Sustainable Workplaces

In this seventh video in the Digital Workplace Opportunities in 2023 video series, Everest Group’s Tanvi Rai, Senior Analyst, and Yugal Joshi, Partner, explore the idea of workplace sustainability. End-user devices emit about 1.5 to 3X more carbon than data centers, a number that is predicted to only increase. Thus, the importance of sustainable workplaces cannot be understated. But enterprises struggle with adopting sustainable practices for various reasons. Partnering with the right technology and service companies will help ease the transition to sustainable workplaces for enterprises.

Value-centric Digital Workplace Trends

To complete our series Unlocking Digital Workplace Opportunities in 2023, Everest Group’s, Udit Singh, Practice Director, and Tanvi Rai, Senior Analyst, discuss digital workplace trends in 2023 and how workplaces for enterprises have changed and developed. As the world moves from the COVID-19 pandemic into a more digital age, workplaces are beginning to evolve, with more employees continuing to work remotely in various types of workplaces. Digital workplace settings have become a top priority for many CEOs and enterprises. Its importance has made many businesses adapt to these new digital workplace trends for their enterprises.

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