As the third-party services industry pivots away from the factory model of labor arbitrage-based work toward digital work, having local delivery centers becomes increasingly important to service providers. Firms such as EPAM and Luxoft are investing in Eastern European operations (Bratislava, Krakow, Prague and Sofia, for instance). And Wipro has invested in a delivery center in Dallas.
Leaders, Major Contenders, and Aspirant locations for Service Delivery Automation (SDA).
The employed talent pool availability for SDA technology and project management teams is low across locations; competition for this talent is intense given both demand and the size of the experienced talent pool.