Tag: software

Software Is Eating the World, but Services Are Eating Software | Blog

“Software is eating the world,” wrote Marc Andreessen, co-founder and general partner of venture capital firm Andreessen Horowitz, in an essay published in The Wall Street Journal in 2011. But today, it’s clear that services are eating software. The implications of this trend are very significant for companies. The advantages are clear, but it’s also clear that there are challenges. Most companies today are not set up to deal with a services world. I believe they need a new set of management and operating models that allow companies to get clarity on what they are doing with services and allow them to stay in control.

Read my blog in Forbes

Process Mining for Automation Gold | Blog

The process automation market is evolving in more ways than one. Many organizations are taking the next step of complementing Robotic Process Automation (RPA) with Artificial Intelligence (AI) solutions such as virtual agents and intelligent document capture. Others are looking deeper into their business functions with process mining and discovery software to scale automation and capture more returns from them.

Process mining and discovery solutions automate a part of automation itself. This is effectively mining processes for elusive gold opportunities for automation.

Process Miners

Process mining software has been around for a while and can be used for many purposes, but several vendors have made a name for themselves in the automation space, e.g., Celonis and Minit. These types of solutions use application logs to reconstruct a virtual view of processes. They discover business process flows and models, and provide process intelligence analytics. They can even suggest how to change a process using smart capabilities. The result is information that allows organizations to decide what process to automate next.

Some service providers have developed their own capabilities in this space as well. An example is Accenture, which uses process mining for automation as a competitive differentiator.

Valuable as it is, however, process mining also has its drawbacks. For example, it requires a lot of data. And if you want to find opportunities among processes that go across enterprise systems, you need to integrate the logs from these systems, e.g., build a data warehouse. Those of you who have built data warehouses know what a massive pain this can be.

Process Discoverers

While process miners can also do process discovery, several RPA vendors – including EdgeVerve, Kryon, and Nice – are offering new solutions. They’re using their desktop automation and action recording capabilities, complemented with AI, to capture and reconstruct what the human worker does, and then map and analyze the actions to identify opportunities for automation. Process discoverers do not require a load of application data, but they do come with their own challenges. For example, a recording may not capture the full set of relevant steps. And employees may have concerns around privacy.

The Art of the Possible

So, is it worth it to use process mining and discovering solutions despite their downsides and flaws? Yes, absolutely. But curb your enthusiasm, set expectations at the right level, and go for the art of the possible.

For example, there are many opportunities for automation within individual applications, without having to include processes that go across systems. And, you can use human intelligence to manually fill in the gaps and augment the findings of an automation discovery tool, even though doing so is going out of fashion.

With yet another category of software coming to the fore, enterprises would be right to feel that they are on a technology investment hamster wheel – there is no end to the cycle. After all, in recent years we have had the huge wave of RPA adoption. And today, in addition to competitive pressure to invest in AI-based automation, enterprises are having to evaluate process mining and discovery as well.

The good news is that automation can generate significant returns on investment. Our research and interactions with enterprises have shown this to be the case time and again. Process mining is another piece of the jigsaw, and it can help you find more automation gold.

Everest Group will be publishing a detailed viewpoint on process mining and discovery very soon. Be sure to keep an eye out for it, so you can mine it for gold.

TCS Steps up SaaS Play with its Home-Grown Jile | In the News

Tata Consultancy Services has created a second standalone software brand, Jile, for its agile software development platform, on the heels of its first AI-product Ignio, as the India’s largest IT services company bets on home-grown products to diversify its portfolio.

“As we look into the future, TCS is likely to both have a software line sold independently from its services as well as coming to market with integrated platform and service models,” Peter Bendor-Samuel, CEO of IT consultancy Everest Research, told ET. “The significant challenge for TCS lies in its aspiration to become a major software house as this will require a different business model, which will likely conflict with its services models”.

Read more in The Economic Times

The year ahead for IT: Digital could separate the sheep from goats | In the News

The Indian software outsourcing industry is currently at an interesting crossroads. Later this week, there could actually be a reshuffle in the top slots, something that hasn’t happened in over five years.

This change comes even as these firms continue to grapple with the twin challenges posed by the maturing of digital technologies and increased pressure on margins.

“The large and scaled Indian base providers will continue to experience head winds as digital cannibalizes their legacy business and challenges their profit margins,” said Peter Bendor-Samuel, chief executive at research firm Everest Group.

Read more in moneycontrol

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