Tag: Sarah Burnett

Smart Interactions in the Cloud — June 6 | Event

Automation expert and research VP Sarah Burnett will speak at the NICE 2018 Smart Interactions in the Cloud event in London on June 6. She will be part of a breakout session where they discuss how organizations are using the latest developments in RPA to get ahead of the competition.

About the event: Interactions 2018 will feature over 25 sessions, with over half of them led by industry experts and NICE customers. The conference features a rich array of breakout tracks dedicated to helping you and your organisation succeed in areas such as customer experience, operational efficiency and compliance.

 

When

June 6, 2018

Where

Stamford Bridge, the home of Chelsea Football Club
Fulham Road
London
SW6 1HS
United Kingdom

Speaker

Sarah Burnett, Research VP, Everest Group

Learn more and register

WorkFusion Ascend Summit — June 5-6 | Event

Research VP Sarah Burnett will be an expert speaker at the 2018 WorkFusion Ascend Summit in London held on June 5 and 6. On Tuesday, June 5, she will present on the very hot topic of Trends in Intelligent Automation and what orgs need to pay attention to now.

Sarah will also participate in a panel discussion on the best practices of AI-powered RPA and how to get better outcomes from this disruptive technology.

 

When

June 5, 2018

Where

Tobacco Dock: Wapping Lane
London, E1W 2SF

Speaker

Sarah Burnett, Research VP, Everest Group

Learn more and register

RPA in financial services – steady progress, more to do | In the News

Following my initial review of how financial services firms are getting on with artificial intelligence (AI), I was interested in finding out more about adoption of AI and related technologies such as RPA and the technical challenges companies currently face, as well as near-future evolution at sector organizations.

According to the study Digital Pinnacle Enterprises by analyst firm Everest Group, of the 55 financial services organizations polled, 16% adopted AI most effectively while 89% of those had already invested in AI in some form or other.

The most common AI uses in the sector were for sentiment analysis for marketing, personal finance virtual agents and financial and advisory virtual agents. Another Everest study of 12 property and casualty insurance companies last year showed that 29% were running AI pilots and 50% were seriously considering it.

RPA is much more pervasive than AI in the sector: Everest data shows that banks and financial firms account for 40% of the RPA independent software vendor market. In the insurance study, 93% of the sample had already deployed RPA – by comparison, some 29% had implemented AI. There is a number of ways in which RPA can support automation in financial services, according to Sarah Burnett, research vice president at Everest Group.

21 Months to Brexit and the Case for Digital | Sherpas in Blue Shirts

The United Kingdom (UK) and the European Union (EU) officials have finally agreed on a Brexit transition deal. While some aspects of the agreement still need further work, the principles for the period are clear:

  1. The transition period will run to the end of December 2020. This means that the UK will have to abide by EU rules until then, but it will be able to negotiate new trade deals during that period
  2. The UK must treat EU citizens coming to the country during the transition period the same as those who already are residing there
  3. There will be no border between Northern Ireland (NI) and the Republic of Ireland with the back stop of NI remaining in the EU customs union even after Brexit, if no other solution can be found to a borderless relationship between the two

The Road to Brexit is Digital

Following this announcement, organizations now have a clear timetable to prepare for Brexit, allowing them to plan and define an internal roadmap. One of the key factors when planning is to build with agility in mind. If you’re an executive creating the plan, you’ll want to make sure that the business remains flexible to allow for adjustments to the remaining unknowns.

Digital is a big enabler of agility, and in the run up to Brexit, it is more important than ever that organizations invest in it. Boosting spending on digital solutions and automation will help them adapt and adopt to new market pressures, changing regulatory frameworks, and an uncertain labour pool because of the likelihood of many EU workers deciding to return to their home countries after Brexit.

The ways that digital and automation technologies help organizations in times of uncertainty include:

  • Reduce costs and increase process efficiency while maintaining service quality
  • Decrease hiring and training needs while increasing flexibility to handle fluctuating demand
  • Increase speed to market while decreasing the cost of launching new products and services
  • Empower staff to do more and maintain productivity during a time of change
  • Eliminate capital investment in infrastructure by migrating to the cloud
  • Satisfy new trade requirements and custom checks at EU borders or with new trade partners

Digital Skills will be High in Demand

 

Digital Skills will be High in Demand

 

Digital Skills will be High in Demand

Brexit will increase the demand for digital skills as companies prepare for handling new trade and customs requirements. The same goes for the public sector in both the UK and EU member states. For example, they will need a fair bit of digitalization on their borders to deal with the new paradigm of tracking immigration and trade, and handling customs requirements electronically using technology, such as RFID, IoT, and automation, to achieve the goals set out by political agreements while at the same time not creating hard borders.

Meeting Demand for Digital Skills and Services

Investing and tapping into digital skills is a must. This can take the form of internal training and development, recruitment, and contracting outside the organization. In turn, this likely will drive demand for digital consulting and implementation services.

On the supply-side, there are opportunities for service providers and consultancies to provide Brexit-specific services, such as Brexit Competency Centres (BCC) and products. We may well see Brexit specific packaged offerings emerge as well as Brexit specific robots from RPA and AI automation vendors. I expect these will be provided in extended robot libraries or bot-stores.

Northern Ireland – the New UK Gateway to EU

While the approach is unclear, there is certainty that NI will continue to have borderless access to the EU. This would make NI the ideal location for UK-based companies to place new production sites or delivery centres while still maintaining the bulk of business operations in the UK.

The road to Brexit has become clearer this week – but this is only the beginning. Businesses and governments must start detailed planning and preparation for Brexit. In this regard, digital solutions are a key enabler of both business continuity and change and must be on every C-level executive’s agenda.

RPA & AI Germany Forum — April 13 | Event

Research VP Sarah Burnett will be a keynote speaker at the 2018 RPA & AI Germany Forum in Berlin held on April 13. Sarah will lead a session titled RPA and AI: The Power of Two.

Summary: RPA and AI are very different types of technologies but when combined, they can help organizations get significantly more value out of automation. In this session, Sarah Burnett, lead automation analyst at Everest Group, will talk about:

  • The differences between the two types of technologies
  • The suitability of the two for automating different types of processes
  • Automation technology adoption trends – how enterprises are using RPA and AI for process automation
  • How to get started on each and combine the two for end-to-end automation

The session will help organizations look beyond tactical deployments to develop automation capabilities that deliver business outcomes.

When

April 13, 2018

Where

VKU-Forum, Invalidenstraße 91, 10115
Berlin

Speaker

Sarah Burnett, Research VP, Everest Group

Imagine London — March 14-15 | Event

Research VP and automation expert Sarah Burnett will be a key speaker at the 2018 Imagine London event hosted in by Automation Anywhere in London on March 14-15. Sarah will lead a session on March 14 (14:00) where she reveals exciting results from our Enterprise RPA | Pinnacle ModelTM Assessment.

Summary: Join Sarah Burnett of Everest Group as she reviews this newly completed Pinnacle ModelTM assessment, a study commissioned by Automation Anywhere to uncover the key drivers of ultra successful companies and their use of RPA today. Be among the first to see this study.

When

March 15, 2018 at 14:00

Where

InterContinental London – The 02

Speaker

Sarah Burnett, Research VP, Everest Group

Learn more and register
Learn more about our Pinnacle ModelTM assessments

IRPA AI Automation, AI and Innovation Event — March 13 | Event

Vice President of Research Sarah Burnett will be a key speaker at the Institute for Robotic Process Automation and Artificial Intelligence’s (IRPA AI) March 13 Automation event. Sarah will host a session on How AI can complement RPA for better results.

About the session
RPA and AI are very different types of technologies but when combined, they can help organizations get significantly more value out of automation. In this session, Sarah Burnett, lead automation analyst at Everest Group, will talk about:

  • The differences between the two types of technology
  • The suitability of the two for automating different types of processes
  • How to get started on each and combine the two for end-to-end automation

When
March 13, 2018

Where
Paris, France

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register to attend

UIPath Forward India — January 17 | Event

Vice President of Research Sarah Burnett will be a key speaker at the 2018 UiPath Forward event held on January 17 in Bengaluru, India.

Sarah will unveil ground breaking research and recommendations for the next phase of enterprise RPA adoption in her morning session titled Making Enterprise-Grade RPA at Scale.

About the Event
#UiPathForward India is focused on strategy and interaction. It attracts some of the best professionals and leaders to speak freely amongst each other and learn new ways to differentiate through intelligent automation.

When
January 17, 2018

Where
Shangri-La Hotel
Bengaluru, India

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more

Don’t Be an RPA Loser – Making the Most of Your RPA Deployments | Virtual Roundtable

Thursday,  December 14, 2017 | 11:00 a.m.  – 12:30 p.m. ET

Register for the Virtual Roundtable

Robotic Process Automation (RPA) offers great potential for efficiency and yet many organizations fail to move beyond a simple Proof of Concept (POC). Everest Group research shows that many POCs do not represent the full complexities of deploying RPA in real operational environments, leading to difficulties in scaling up. And yet, it is only by scaling up RPA that organizations can maximize its benefits. How do organizations address this problem and get the most value from their RPA investment?

Following introductions, we will offer a very brief, context-setting best practice session on how we have seen organizations accelerate RPA benefits. The bulk of the time will be dedicated to group discussion, with participants sharing how they are approaching their automation programs, including the role of POCs, deployment approaches, and other relevant topics as they arise.

Who should attend

Enterprise global services and outsourcing executives who want to share and discuss practical hints and tips to move beyond the POC stage to make the most of their RPA deployments.

What you will learn

Learn about the typical challenges peer organizations have faced in deploying RPA and how they have overcome them
Share thoughts on best practices for deploying RPA

Presenter

Sarah Burnett, RPA Research Lead, Everest Group

Register now for the Virtual Roundtable

RPA & AI Summit — November 27-29 | Event

Vice President of Research Sarah Burnett will be a key speaker at this year’s RPA & AI Summit held on November 27-29 in London. Sarah will host a session on Day Two from 11:15 am – 12:40 pm titled “How to make the most of your RPA and cognitive automation.” She will discuss three key points during this session:

  • Differences between RPA and cognitive automation technologies
  • What types of processes to automate with each
  • How to combine the two to get the most out of your investment

The world decision makers in process excellence and shared services will meet in London to collaborate on the direction of Robotics Process Automation and Artificial Intelligence, share best practices, and to discover the strategies, tactics and initiatives industry leaders are already implementing for business success.

When
November 27-29, 2017

Where
ExCeL London
One Western Gateway, Royal Victoria Dock
London E16 1XL

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

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