Tag: provider

Research Teams that Deliver Maximum Value: The Everest Group Approach | LinkedIn Live

LINKEDIN lIVE

Research Teams that Deliver Maximum Value: The Everest Group Approach

View the event on LinkedIn, which was delivered live on Thursday, October 20, 2022.

Have you ever wondered if there is a strategy behind how research firms allocate their analyst resources for each project👥?

Join this session to learn how Everest Group executes on its research projects and why it’s important for analyst relations teams to understand our approach. We’ll explore how we manage and apply our research teams, our methods of analyst collaboration, and how our approach affects the quality and credibility of the research we produce to ensure maximum value📈.

Our speakers will explore:

✅How Everest Group allocates its highly valuable analyst resources for research projects and studies
✅How Everest Group develops its talent pools and deploys them for various projects
✅Why analyst relations teams should pursue these questions with all research firms, and how Everest Group answers them

5 Success-driving Actions to Unlock BPS 4.0 Value | Webinar

On-demand WEBINAR

5 Success-driving Actions to Unlock BPS 4.0 Value

Access the on-demand webinar, which was delivered live on January 20, 2022.

Today’s rapidly changing business environment, influenced by economic, demographic, societal, and environmental forces, is causing enterprises to revisit their Business Process Services (BPS) model and strategy – making the role of BPS 4.0 crucial for success.

In this on-demand webinar, our experts will capture five success-driving imperative actions for enterprises that should be incorporated into their 2022 planning, and beyond.

Our experts address the following topics:

  • How can enterprises increase value from BPS initiatives?
  • What are the immediate opportunities vs. long term?
  • What do enterprises need to do internally to tap maximum value potential from next-generation BPS models?

Who should attend?

  • CEOs and CXOs
  • BPS strategy leads
  • BPS department leads
  • GBS/shared service leaders
  • Global sourcing mangers
  • Vendor managers
Janssen MichelRefresh gray square
Chief Research Officer
Ranjan Rajesh Refresh gray square
Partner
Prashant Shukla pic final 768x866 1
Prashant Shukla
Vice President, Financial Research

A Light Bulb Has to Want to Change | Sherpas in Blue Shirts

There’s an old joke that asks how many psychologists it takes to change a light bulb. The answer is it doesn’t matter; the light bulb has to want to change. I think this has a deep truth when applied to the services market.

Almost every service provider looking for growth sees that capturing a share of the transformational marketplace is key to their success. In their effort to pursue this, they come up with arguments and proof points that they can do a business function better, faster and more cost-effectively than shared services or the target organization. They then conduct significant analysis, looking at which customers would be the best fit for their strategy.

Unfortunately for these providers, their efforts often are frustrating and come to very little reward. The reason can be seen in the light bulb joke. The key to significant transformational change has less to do with the potential impact and more to do with the motivations of the client and its willingness to change. Few people can be squeezed to undertake the risk of a significant large-scale change and transformation.

Key for service providers

Service providers seeking to capture transformational deals must first identify senior executives with a change agenda and then gain an understanding of how they wish to change. That is where the transformation journey must start. Although this sounds obvious, my experience has been that providers rarely approach the problem from this perspective.

When you couple this starting point with the changing objectives of customers focusing on business value and cycle time instead of costs that I’ve blogged about before, it’s easy to understand why so many providers’ strategies fail. Looking for transformation opportunities through the lens of cost savings is a mistake, and increasingly the provider’s efforts will go unrewarded.

Just like the light bulb joke, transformation opportunities won’t happen unless the customer wants to change and the provider understands what the customer wants to accomplish through the change.


Photo credit: Flickr

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