Leading global research firm launches third annual edition of the Top GBS Employers™ and Top Employers for Tech Talent™ reports.
DALLAS, July 8, 2024 — Everest Group today released the 2024 editions of the Top GBS Employers™ and Top Employers for Tech Talent™ reports. Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition.
In both reports, Everest Group analyzes the brand perception of leading GBS and tech employers across multiple dimensions, including compensation and benefits, work environment, office ecosystem, work-life balance, hybrid work policies, culture and values, leadership, career development, and diversity and inclusion. Everest Group’s reports allow enterprises to evaluate their strengths and benchmark themselves against competitors in their respective markets.
Key Findings:
- Overall, employer brand perception in the GBS market continues to deteriorate, with average brand perception dropping by 3% in India and the Philippines. Poland is the market which bucks this trend, seeing an improvement in brand perception of 7%
- For tech employers, average employer brand perception scores declined across India (2%), the US (5%), and the UK (10%)
- A perceived lack of investment in career development and upskilling remains a major concern for employees. GBS ratings in this area have dropped 7% year-on-year in India and the Philippines. For tech employers, ratings in India, the US, and the UK have dropped by between 8-12%
- Work environment and compensation are crucial for GBS employers: 50% of companies with high ratings in this area outperform their peers
- For tech talent, the work environment and diversity and inclusion are the two most crucial factors: 64% of companies with high ratings in these areas outperform their peers
- Brand perception is volatile, with 44% of last year’s top employers for tech talent falling out of the top quadrant. At the same time, almost a fifth of companies (15-20%) in the top quadrant have improved their year-on-year brand perception scores, underscoring the value of consistent investment to improve EVP
Download complimentary copies:
According to Rohitashwa Aggarwal, Partner at Everest Group: “In today’s competitive talent landscape, our latest Top Employers research is indispensable. It delves deep into the employer brand perception of over 800 GBS and tech employers across key regions and offers critical and actionable insights. As companies navigate the complex challenges of attracting and retaining top talent, this report provides essential benchmarks and strategies to enhance employer brand perception, optimize talent management, and build resilient talent models for today and for the years ahead.”
“However, our findings reveal a troubling decline in employer brand perception for GBS and tech employers. A lack of investment in career growth is a major concern globally, which has consequently resulted in a drop in overall ratings. Crucially, we can see a widening gap between the majority of the market and the top performing organizations, which excel in providing better work environment, compensation, and diversity in the workplace.”
“In future, we expect the battle for top talent to intensify, with employer brand perception becoming increasingly volatile. Companies that invest in career development, inclusive work environments, and competitive compensation will lead the pack.”
Top Employers’ Response:
“We are incredibly honored to be recognized as one of the Top GBS Employers in India by the esteemed Everest Group. This accolade underscores our unwavering commitment to fostering a culture of excellence and enhancing the people experience at Allianz Services,” says Turan Sahin, CEO of Allianz Services. “Our people are at the heart of everything we do, and we prioritize their growth and engagement by embedding our core values into our daily operations. Our holistic people strategy ensures a supportive and empowering work environment, driven by the belief that happy employees lead to happy customers. This prestigious award not only celebrates the dedication of our team but also reinforces our leading position within the industry.”
“Being recognized as a Top GBS Employer in India is a reflection of our commitment to fostering a workplace where talent thrives and innovation flourishes. It inspires us to continue pushing boundaries and nurturing a culture of excellence and inclusivity,” says Vijayata Nath, CGSA Leader, Cummins Global Services & Analytics, Cummins India.
“I am proud that Global Enterprise Services of dsm-firmenich has received the ‘Top GBS Employer of 2024’ award. As a trusted enabler and a strategic business partner providing services across dsm-firmenich, this recognition is a testament to our ability to drive performance, innovation, and seamless end-to-end collaboration in alignment with our business purpose of bringing progress to life.
This achievement validates our unique culture and our ability to nurture a diverse talented team in a flexible and progressive environment. Together, we are future-ready and agile to meet the dynamic transforming and growing needs of all functions and businesses across the company. As we continue to strive to excel and add valuable impact to the business, we will remain committed to role model our leadership in safety, innovation, technological advancement, automation, and talent management,” says Manoj Kalra, Head of Global Enterprise Services, dsm-firmenich.
“We’re honored to be acknowledged for our dedication to attracting and keeping top tech talent. This recognition underscores our commitment to fostering ongoing growth, learning, and innovation, all aimed at delivering outstanding value to our clients. We extend a big ‘thank you’ to everyone who has played a part in achieving this important validation,” says Joe Manna, Group President Global Technology, EITS, Experian.
“This significant achievement underlines our commitment to cultivating a highly accomplished and dynamic workforce. Our aim is to attract and retain top tech talent, empowering them to thrive and deliver exceptional solutions that elevate operational and financial performance for our esteemed clients across the globe. This award reaffirms our all-inclusive approach to nurturing talent and further strengthens our determination to lead in the ever-evolving tech landscape,” says Manish Jain, Country Managing Director, Experian India.
“At Fidelity Investments India, our teams across technology, operations, analytics, data science, and research provide cutting-edge solutions to the business. This recognition is a testament to our culture of continuous learning, innovation, and excellence as one unified global team. Thank you to all our employees who contribute to making Fidelity Investments truly a great place to work,” says Vijai Kishan, Head of Fidelity Wealth, India and Regional Chair, Fidelity Investments India.
“I am delighted to learn that JTI GBS has been recognized as a top employer in Poland by Everest Group,” says Jay Desai, VP Global Business Services, JTI. “Employee engagement, people centricity and talent development remain at the core of JTI’s GBS strategy. Attracting, developing and retaining GBS talent in the highly competitive Polish talent pool remains a critical focus for us. JTI GBS’s mission requires intense collaboration between our GBS employees and customers in the markets and functions – which in turn requires a purposeful and dedicated talent management strategy to ensure that our process experts inside our GBS centers are fully supported with upskilled trainings, advanced technologies and infrastructure, in addition to flexible working environment and policies which facilitate their knowledge and career growth. Our people are GBS’s greatest asset and priority. We will continue to invest time and resources into their ongoing development and engagement.”
“We are honoured to be recognized by Everest Group as a top GBS employer in India. This accolade is a testament to the unwavering dedication and talent of our people, who are the backbone of our success. I want to thank our GCC leadership and HR teams for the amazing work over the last two years and for ‘Creating their Legacy’,” says Serge De Vos, Head of Enterprise Data and Global Business Services, Kraft Heinz Company.
“We are honoured to be recognized by Everest Group as a top GBS employer in India. Our intent is to always champion diversity, inclusion, and belonging – values that have also been integral to our global strategy. We take pride in developing a robust awareness foundation through our learning ecosystem and business resource groups, fostering community and engagement in our company. Thank you to all our employees for creating this impact in the external community and showcasing the trust they have in the leadership and the organization,” says Preeti Naval Kumar, Director of HR for Enterprise Data and GBS, Kraft Heinz Company.
“We are honored that PMI’s Global Business Solutions (GBS) has been recognized as a Top Employer by Everest Group. This recognition goes to our global community of colleagues. Thanks to them, GBS is a dynamic organization where everyone can thrive as a professional,” says Edvinas Katilius, VP GBS, Philip Morris International. “GBS is a business partner for PMI, providing best-in-class, integrated, cross-functional services and solutions. This award marks another milestone on our journey. I am proud of this accomplishment and confident that we are on the right path in terms of both creating value for the company and enabling our talented people to grow, develop, and enjoy working at PMI.”
“PMI Business Solutions (Philippines) Inc. is honored to be recognized again as a top employer by the Everest Group. GBS Manila will continue to be a strategic location as we continue to provide competitive world-class talent and infrastructure to achieve the ambition of PMI’s smoke-free future,” says Sharmini Krishnan, President, Head of PMI Business Solutions (Philippines) Inc.
“We are delighted to see that Thomson Reuters has been recognized as a top employer in India and Philippines as well as the top employer for Tech Talent in India. Our Global Centers have continued to make a critical impact on our enterprise performance, and I am particularly proud of how the leadership footprint and business decision making has grown significantly in these centers in recent years. Moving forward, as the company embraces AI transformation, I am confident that the Global Centers will play a key leadership role in this journey,” says Pradeep Lankapalli, Managing Director: Content Operations & Head of TR Global Centers, Thomson Reuters.
About Everest Group
Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximum operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.
Everest Group Engage
Everest Group’s inaugural global conference event, “Everest Group Engage,” will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.” The agenda will help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. For more information, visit https://events.everestgrp.com/engage2024
