Tag: Patient Engagement

Patient Engagement Platforms PEAK Matrix® Assessment 2023

Patient Engagement Platforms 

In the current healthcare landscape, patient engagement platforms play a vital role. They serve as a crucial link between patients and healthcare providers, promoting proactive healthcare management. As consumers increasingly demand personalized and accessible healthcare services, these platforms give patients real-time access to their medical information, telehealth options, and appointment scheduling. This not only enhances the patient experience and satisfaction but also plays a vital role in optimizing healthcare resources and improving outcomes. Furthermore, within a rapidly evolving digital health ecosystem, patient engagement platforms are essential in ensuring compliance with regulatory requirements and data security, contributing to healthcare businesses’ overall efficiency and success.

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What is in this PEAK Matrix® Report

In this report, we assess 19 patient engagement platform providers featured on the Patient Engagement Platforms PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

In this report, we:

  • Assess the market trends for patient engagement platforms
  • Examine enterprise sourcing considerations
  • Study providers’ key strengths and limitations


  • Industry: healthcare
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading patient engagement platform providers, client reference checks, and an ongoing analysis of the patient engagement platforms market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Patient Engagement: Strategies for Improving Outcomes and Experience While Lowering Costs | Webinar

Tuesday, July 26, 2016 | 11:00 a.m. – 12:00 p.m. PT, 2:00 p.m. – 3:00 p.m. ET

Register for the webinar

Abhishek Singh, Practice Director, Research, Everest Group will be a guest speaker during this Healthcare IT News-hosted webinar.

This one-hour webcast will explore the key success factors and challenges of enabling patient engagement in the digital age. Join Abhishek Singh of Everest Group, Stephanie Bartels, patient engagement solutions leader for Dell Services, and John DuBois, managing director of customer engagement for Dell Services for this insightful discussion.

Everest Group will share a key findings from a recent study on the current state of patient engagement maturity among providers. Dell Services will discuss how mobile, social, and customer relationship management tools can improve patient outcomes and where to look for ROI in strategic plans.


Abhishek Singh
Practice Director, Research
Everest Group

Stephanie Bartels
Patient Engagement Solutions Leader
Dell Services

John DuBois
Managing Director of Customer Engagement
Dell Services

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