Widespread disruption – such as market forces, cost & margin pressures, and environment/economic changes – is forcing enterprises to transform service delivery
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Enterprises are leveraging locations strategy to drive enterprise-wide service delivery transformation
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Widespread disruption is forcing enterprises to transform service delivery
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While the APAC region remains dominant, other regions are growing on the back of digitalization, risk diversification, increasing regulation
Cost of operations for digital services varies widely across key locations for service delivery
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Maturity of digital services varies among established global services locations
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2016 Global services market activity heatmap
Availability of relevant talent for digital and complex services is driving large setups in Singapore, Romania, Ireland, and Mexico
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