Widespread disruption – such as market forces, cost & margin pressures, and environment/economic changes – is forcing enterprises to transform service delivery
Enterprises are leveraging locations strategy to drive enterprise-wide service delivery transformation
Widespread disruption is forcing enterprises to transform service delivery
While the APAC region remains dominant, other regions are growing on the back of digitalization, risk diversification, increasing regulation
Cost of operations for digital services varies widely across key locations for service delivery
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Maturity of digital services varies among established global services locations
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- Fully-loaded operating costs
- Project management costs
- Cost of hiring / ramp-up
- Set-up costs (Capex)
- Cost of exiting current locations
- Team resizing and relocation costs
- Taxes/benefits
- Parallel/shadow runs
- Transformation/automation
- Technology migration costs
2016 Global services market activity heatmap
Availability of relevant talent for digital and complex services is driving large setups in Singapore, Romania, Ireland, and Mexico
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Global IT services market: Key geographies in North America, Europe, Asia Pacific, and Latin America