An integrated Learning Services Outsourcing & Procurement Outsourcing approach can nearly double the savings potential of traditional LSO
Price benchmarking is a constructive tool to understand and align commercial offerings to market norms; however, if not carried out in a structured and thoughtful way, it can cause unnecessary frustration for both buyers and service providers, and can lead to significant value erosion
New BPaaS solutions (process+SaaS), offered by providers such as Workday and SuccessFactors, which had made a strong mark in the wider HR market in the past, made their entry into the HR outsourcing market in 2013. Enterprises signing new deals, and a number of organizations with existing HR outsourcing arrangements, contracted with providers for these new third-party BPaaS solutions.
Deals with some offshore/nearshore component are rising; more than half of those FTEs are based in India, just under a quarter in Southeast Asia, and the rest spread across Latin America, China, and Eastern Europe.
Financial services, retail, and energy picked up momentum in MPHRO in 2013; services industry adoption fell off
European and APAC companies take a more strategic approach to multiprocess HRO than do those in North America
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MPHRO new deal buyer adoption trends by signing region, 2013
Integrating Learning Services Outsourcing (LSO) and Procurement Outsourcing (PO) can reap significant rewards
Higher ACV per deal drives MHPRO market growth in 2013 despite 4-year low in deal signings