BPO Market Commoditization | Market Insights™
June 12, 2015
BPO segments that require deeper IP/domain knowledge and/or technology-embedded solutions are less prone to commoditization
BPO segments that require deeper IP/domain knowledge and/or technology-embedded solutions are less prone to commoditization
Multi-country payroll outsourcing (MCPO) has three principal categories of service providers:
Supply chain management BPO contracts often paired with other functions
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Contact center services in the Philippines provide a strong foundation for other service segments to build upon
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The Philippines global services market is exploding impacting functions, source locations, GICs, Industries, and the service provider landscape
India remains the most popular MPHRO location, but providers are increasingly leveraging other locations
As growth slows in the MPHRO market, providers shift strategies to speciality services – all of which are growing faster than the 3% MPHRO growth rate
Leaders are investing in technologies and striking partnerships
While Leaders are the major players in most markets – particularly North America – Major Contenders and Emerging Players have the most presence in the emerging APAC market
Leaders dominate the market in terms of ACV, but other players are gaining significant traction in new deal flow
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