Enterprises can choose from a range of options when establishing a shared services / global in-house center, with increasing levels of service provider involvement
8 elements to consider setting up shared services: context, objectives, role & scope, location, business case, setup model, implementation strategy, governance models
Articulating the vision and the scope is the first step to determining a shared services / global in-house center’s role
Planning, implementation, and transition / go-live
6 initiatives to foster innovation in shared services centers / global in-house centers
Walking the innovation tightrope: best practices and call to action for shared services centers / global in-house centers
The shared services / global in-house center innovation equation
Defining innovation in shared services centers / global in-house centers
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