F&A service delivery centers in Central & Eastern Europe have a lot to offer, but value and services vary in established and emerging locations
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Contact center services in the Philippines provide a strong foundation for other service segments to build upon
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The Philippines global services market is exploding impacting functions, source locations, GICs, Industries, and the service provider landscape
Inclusion of FP&A in FAO contracts is on the rise
FAO buyers looking to providers to deliver industry-specific capability in healthcare, insurance, real estate, retail, and travel
In some markets, contract terminations have more than doubled in recent years driven by a variety of factors
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Augmentation is emerging as the predominant technology model as FAO solutions become more technology enabled and buyer organizations are demanding add-on tools to augment their F&A function, particularly in Europe. Consequently, FAO service providers are leveraging a host of non-intrusive solutions to enable technology augmentation
Trend likely to continue as large organizations seek to derive value from process standardization across global locations
Buyers drive medium-term contract lengths to allow time to deliver results, while maintaining flexibility and ability to respond to market changes
Though the UK remains the largest market, buyers on the Continent are increasingly seeking the benefits of FAO
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