FAO’s Value Proposition Is Evolving | Market Insights™
May 22, 2014
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With FAO’s evolving value proposition, buyers seek a more transformational approach that delivers business and strategic impact
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With FAO’s evolving value proposition, buyers seek a more transformational approach that delivers business and strategic impact
Robotics Drives Up to 65% Savings in FAO
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FAO witnessed significant contract switching in 2013 as buyers terminated their incumbent contracts and signed with new providers
Paradigm shift in FAO buyer mindset: As the FAO market matures, contract activity declines, but share of new contracts increases as a result of contract switching
Robotic automation in FAO: – key value drivers:
Offshoring continues to be the predominant delivery model for FAO, but service providers are investing in onshore locations to balance the delivery model
The definition of FAO is evolving to include an end-to-end approach, industry-specificity, and integration of contiguous processes/functions
Though US-based large market organizations continue to be principal adopters, the SMB* and Asia Pacific markets are driving growth
*Small or medium business: a company with annual revenue of US$500 million to US$1 billion
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