What Will 2018 Have in Store for Locations Strategies?
GICs leaders are confident about upskilling/reskilling for future needs, but challenges remain
Skills such as intuition & innovation, design thinking, pattern recognition, leadership, and problem solving are likely to become highly critical to GICs for service delivery in the future
The reason for the widening skills-gap include:
Organizations are increasingly adopting digital technologies such as cloud, analytics, automation and artificial intelligence to increase revenues and lower costs. However, mere adoption of these technologies is not enough. These services will create a lasting impact only when they are integrated with an innovative strategy to meet customer expectations, while providing a seamless user experience.
This research delves into design thinking and its implications on various industries, from healthcare to hospitality, banking to manufacturing. It details an enterprise design maturity model and how new roles (such as Chief Design Officer) are enabling organizations to be more design-focused.
Widespread disruption is forcing enterprises to transform service delivery
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In addition to Everest Group’s work with enterprises on design thinking, I have recently participated in more than a dozen design thinking-focused discussions and analyst events with digital service providers, including as design companies, system integrators, and consultancies.
All the providers talk about the great work they have been doing with clients leveraging design thinking. But it is very clear that they are missing the larger context of design thinking. This, in turn, is impacting the value they can generate for their clients. And unless they embrace a different approach, they will not be able to help their clients become world-class digital adopters.
Aspiring world-class digital enterprises must make design thinking the epicenter of their transformation initiatives. To gain all the benefits and value of design thinking, I strongly recommend enterprises:
Have you run or attended a design thinking workshop? Experienced a highly successful, or miserably failed, design thinking initiative? Please share with me at [email protected].
Design Thinking: Why, What, and How