Next Generation IT Talent | Market Insights™
February 28, 2018
Attracting and managing talent will require both programmatic and innovative measures
Attracting and managing talent will require both programmatic and innovative measures
The next-generation IT operating model requires enterprises to reimagine their supply model to define the role of IT service providers so that each offers unique value-add in an increasingly contingent labor ecosystem and a proliferating technology landscape
IT teams must consider key technology and cultural elements as they transition to outcome-oriented agility stacks/pods (Stack+Pod), a model that will enable them to create true business value
If IT is to create true business value, the monolithic IT services stack must be realigned from siloed towers to outcome-oriented agility stacks/pods
Technology advances are collapsing the IT stack both within and across the stack layers
Changing providers? This representative set of tools and accelerators can accelerate and smooth transition services change hands from an incumbent to a new supplier
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Anti-incumbency high in IT infrastructure services deals
Signs of anti-incumbency in Application Services deals
Contact Center Outsourcing contract TCV is both shrinking and growing
Signs of Anti-incumbency in Contact Center Outsourcing: 2014 saw a much higher number of terminations while renewals and new contracts continued to grow at a steady rate
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