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Displaying 1-10 of 23 for "Outsourcing"
COVID-19 Impact on the Contact Center Outsourcing Market | Market Insights™
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Digital services—especially automation, analytics and cloud—continued to dominate outsourcing activity The global sourcing industry posted healthy numbers for Q4 2018, marked by an 8 percent increase in outsourcing transactions and a 13 percent increase in Global In-house Center (GIC) setups […]
7 Keys to Transformational Outsourcing Success | In the News
With digital transformation all but mandatory across industries today, that innovation imperative is impacting every part of IT, including its outsourcing engagements. However, many CIOs are struggling to integrate third-party IT services deals into their long-term business strategies. Indeed, a recent Everest […]
Digital Services Gaining Ground in Outsourcing Deals | Market Insights™
The share of digital services in new outsourcing deals doubled in the last three years Visit the document page
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Enterprise Capabilities: Own, Outsource? Why Not Orchestrate? | Blog
Traditionally, enterprises have seen ownership or outsourcing as mutually exclusive binary models to build capabilities and run their businesses. The typical framework to decide when to do what generally pivoted on issues such as strategic nature, internal capabilities, time to […]
Setups of Global Business Services centers outpaced outsourcing growth in 2019 as enterprises looked in-house for high-value contributions beyond arbitrage Everest Group reports that the Global Business Services (GBS) market1 commanded a 27% share of the US$210 – $212 billion […]
The Pivot to HR Services Orchestration | Market Insights™
As enterprise HR increasingly shifts from a process-centric to an employee-centric approach to address recruitment and retention challenges and technology advances, HR services also need to pivot from HR outsourcing to HR orchestration, the focus of which is building capability […]
Digital services now represent up to 20% of business portfolios of leading firms. In 2017, global services providers witnessed sluggish revenue growth in their legacy businesses, while their digital businesses grew remarkably. Digital-focused deals increased nearly threefold in 2017, with […]
Global Sourcing Slows, Shifts Toward In-House Delivery in 2016 | Press Release
Amidst unprecedented uncertainty, Everest Group predicts 2017 will bring continued market slowdown and technology-led disruption in sourcing While the global services industry experienced continued growth in 2016, the pace of year-on-year revenue growth1 slowed from 4.5 percent in Q1 to […]