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Changes in end-customer preferences are driving changes in the CCO value proposition around delivery process excellence, building digital capabilities, and enhancing business value/outcomes. Visit the report page

Thursday, May 12, 2016 | 9 a.m. CST, 10 a.m. EST, 3 p.m. BST, 7:30 p.m. IST     The rapid pace of technology advancement and the increasing focus on digital consumerism are driving digitalization of services. As the industry […]

Payer technology focus is data security, analytics, legacy modernization, and digital initiatives Visit the report page

The evolution of customer-centric healthcare is triggering the demand for digital services and DW/BI Visit the report page

Over $9 billion in Insurance ITO TCV up for renewal in next five years, average TCV grows by 3X Visit the report page

Although social media adoption is relatively low among insurance carriers, it is on the rise as its benefits are increasingly clear Visit the report page

The insurance industry is not yet mature enough to move core business applications to cloud, but many are considering making the move Visit the report page

Click the image to enlarge Both the number of large active insurance AO deals and the aggregate TCV declined as major insurers faced IT spending cuts Visit the report page

Click the image to enlarge Insurance AO buyers’ emerging priorities and key investment themes Visit the report page

The number of large AO contracts plummets as buyers experiment with digital technologies through smaller AO transactions Visit the report page