Search Results

Outsourcing contract third-party benchmark clauses: typically observed auto-adjustment scenarios Learn more about our benchmarking and pricing services

Many enterprises today are restructuring their existing outsourcing contracts with changes to scope, pricing mechanisms, and SLAs to help ensure they reap the benefits of the emerging digital technologies being used in their engagements. For example, because the focus has […]

Value leakage can have significant consequences – as much as 38-50% of total spending More information on pricing

Pricing in Application Outsourcing (AO) engagements has seen a steady decline since 2011. Visit the report page

Are the systems integration (SI) and application outsourcing (AO) spaces converging? We’ve been asked this question numerous times. It does appear that in the large-company buying group that there is a trend to combine SI and AO services. By combining […]

Input-based pricing has traditionally been the preferred engagement model for buyers of application outsourcing (AO) services. Their penchant for input-based pricing is indicative of their ability to own more risk. However, when lightning struck in the form of the economic […]

The world of consulting and managed services is undergoing a seismic shift driven by macroeconomic uncertainty, reduced discretionary spending, evolving regulatory demands, and the explosive rise of AI. These forces are reshaping how clients prioritize their needs, how services are […]

Halfway through 2025, the Information Technology (IT)-Business Process Outsourcing (BPO) world finds itself at yet another crossroads, this time ushered in by the rise of agentic artificial intelligence (AI). As providers and enterprises tinker, test, and tease out what autonomous […]

For all practical purposes, most service delivery models today are still centered around one thing: human effort.   Whether it’s time and material (T&M), fixed fee, or milestone-based, the commercial model revolves around the number of hours someone puts in, not […]

An Overview of the Executive Order  What the executive order includes  On May 12th, 2025, US President Donald Trump signed an executive order targeting prescription drug prices as part of a broader effort to combat inflation. At its core, the […]