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Even as CIOs enter their third generation of IT services deals, misconceptions persist about the practice of IT outsourcing. Worse, new illusions have begun to emerge as outsourcing approaches have evolved. Achieving desired outcomes when working with third-party providers depends […]

As IT outsourcing moves well into its third decade, IT decision makers have made great strides in maturity, managing to avoid some common and costly pitfalls of the practice. However, there are a number of common — and costly — […]

Adoption of digital services is crossing the line from pilots to large-scale programs; will require knowing how to build portfolios of the future, according to Everest Group Everest Group’s predictions that 2017 would see continued market slowdown and technology-led disruption […]

Everest Group’s Michel Janssen, Eric Simonson and Cecilia Edwards presenting at OWS18 How, exactly, are the world’s most successful organizations leveraging Robotic Process Automation to achieve superior business results? Attendees at the upcoming Outsourcing World Summit (OWS18) have the opportunity […]

Everest Group is once again exhibiting at The IAOP Outsourcing World Summit 2018, IAOP’s annual global gathering. The event is taking place at the Renaissance Orlando in Orlando, Florida, February 18-21, 2018. Chief Research Guru Michel Janssen will lead an Educational Partner session titled Achieving the Best-of-the-Best […]

The outsourcing market in the Philippines, which has deposed India as the nation with the most call centers all over world, is anxious that the mounting of AI (artificial intelligence) will consume into the $23 Billion segment. AI-fueled translators might […]

The outsourcing industry in the Philippines, which has dethroned India as the country with the most call centers in the world, is worried that the rise of artificial intelligence (AI) will eat into the $23 billion sector. AI-powered translators could […]

The outsourcing industry in the Philippines, which has dethroned India as the country with the most call centers in the world, is worried that the rise of artificial intelligence (AI) will eat into the $23 billion sector. AI-powered translators could […]

Outsourcing is a business practice in which services or job functions are farmed out to a third party. In information technology, an outsourcing initiative with a technology provider can involve a range of operations, from the entirety of the IT […]

An interesting phenomenon is happening because of digital transformation. As enterprises collapse their technology and functional stacks through digital, it disrupts their talent model and leads to a new organizational risk. At the same time, it’s starting to drive a new market […]