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India’s position as a labor arbitrage market may continue for another “25-35 years”, said IT consultancy Everest Group. However, it is unlikely that earlier offshored work would be back to its home market, it added. “There is no doubt that […]

Many enterprises today are restructuring their existing outsourcing contracts with changes to scope, pricing mechanisms, and SLAs to help ensure they reap the benefits of the emerging digital technologies being used in their engagements. For example, because the focus has […]

Tuesday, September 26, 2017 | 9:30 a.m. CDT Everest Group’s H. Karthik, Partner, will be a featured speaker at the Bloomberg Professional BI Analyst Briefing webinar: Changing Landscape of Global Outsourcing. Topics discussed during the webinar will include: Impact of digital […]

Artificial intelligence, cloud, blockchain technologies driving digital disruption of capital markets ITO industry. Capital market IT outsourcing (ITO) deals experienced double-digit growth in 2016; legacy modernization and adoption of digital technologies drove a 29 percent increase in the number of […]

“One is the loneliest number,” according to American rock band Three Dog Night. The number 13 strikes fear in some people, while others consider it lucky. Everest Group believes that the number 40 is the most convoluted and questionable in […]

Given how long the outsourcing model has had to mature, the lion’s share of “traditional” (read: not including digital labor) contracts today are realizing the expected benefits for both buyers and providers. But when unplanned levels of variation in the […]

As procurement outsourcing market matures, buyers seek innovation, market intelligence; providers invest in technology and talent. The global multi-process Procurement Outsourcing (PO) market slowed slightly to a single-digit growth rate of nine percent in 2016, reaching US$2.4 billion in size, […]

As IT organizations become more strategic, so too do their partnerships with IT outsourcing providers. Digital transformation, automation, and the data revolution are not just shaking up how IT operates, they are greatly impacting the kind — and quality — […]

Employers turn to MCPO to enhance employee payroll experience, retain talent The Multi-Country Payroll Outsourcing (MCPO) market is one of the fastest growing markets in the HR outsourcing space, growing at a compound annual growth rate of 19 to 23 […]

RPO providers seek more value from technology; industry leaders moving beyond efficiency solutions to advanced analytics and next-gen digital tools to enhance candidate experience The global Recruitment Process Outsourcing (RPO) market continued to remain one of the fastest growing single-process […]