“One is the loneliest number,” according to American rock band Three Dog Night. The number 13 strikes fear in some people, while others consider it lucky.
Everest Group believes that the number 40 is the most convoluted and questionable in the global services industry. Why? Because it’s the “un-benchmarked benchmark” percentage service providers often promise their enterprise clients and prospects for automation-led gains.
Read more in PULSE Magazine
