The outsourcing market in the Philippines, which has deposed India as the nation with the most call centers all over world, is anxious that the mounting of AI (artificial intelligence) will consume into the $23 Billion segment. AI-fueled translators might dilute the largest benefit the Philippines have, the broad employment of English, a market meeting was claimed last week. Other applications of AI might take over process-based jobs.
The Philippines, which was an American settlement in the H1 of the 20th century, overhauled India with the biggest number of voice-driven BPO services in 2011 all over the world. “There are definitely factors to be worried since the technology might be capable of replacing some of what could take place in voice,” managing partner for research at Everest Group, Eric Simonson, claimed to the media in an interview. Everest Group is a research and management consulting company.
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