Search Results

Non-banks have displaced traditional banks as leaders in the US mortgage lending market, spurring M&A activity and a strategic focus on customer experience. Originations once drove the mortgage business process outsourcing (BPO) market, but more recently, with a decline in […]

Enterprises increasingly outsourcing engineering services, including software engineering, mechanical engineering, and embedded engineering. The global sourcing industry posted a decline in transactions in the first quarter of 2019 as compared to Q4 2018, dropping from 551 transactions to 501, according […]

The healthcare payer business process services market grew about 10% over the past year, driven in part by a shift in payers’ demand from cost reduction to more strategic, value-creating initiatives Visit the report page

The top four outsourcers on Everest Group’s annual ranking of the top IT service providers has remained unchanged this  year, with Accenture taking the top stop for the third year in a row. However, the real headliner may be the […]

The top four outsourcers on Everest Group’s annual ranking of the top IT service providers has remained unchanged this year, with Accenture taking the top stop for the third year in a row. However, the real headliner may be the […]

60-minute webinar held live on Thursday, May 9, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST Download the Presentation Do you know what you don’t know? The method and manner of pricing outsourcing deals […]

A new report from Texas-based research firm Everest Group analyzes the factors contributing to suboptimal direct spend management. The report — “Is It Time to Outsource Direct Spend Categories?” — aims to provide a process for enterprises to begin changing […]

Offshore outsourcing can be a traumatic event for employees — both for those who lose their jobs and for those who survive. It’s HR’s job to figure out the real impact it’s having on employees — a task that may […]

Employers are battling economic uncertainty but still struggle to source much-needed skills. In such a volatile jobs market, what role does recruitment process outsourcing have in workforce planning and hiring strategies? Jo Faragher investigates. Traditionally, the drivers for outsourcing have […]

Digital services—especially automation, analytics and cloud—continued to dominate outsourcing activity The global sourcing industry posted healthy numbers for Q4 2018, marked by an 8 percent increase in outsourcing transactions and a 13 percent increase in Global In-house Center (GIC) setups […]