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Over the last few years, about 35-40 percent of the outsourcing work has moved to GICs, and “this is a continuous process”, said Harish Pillai, vice-president and country head at Randstad Sourceright India, a talent management solution provider. GICs, traditionally […]

GICs, traditionally referred to as captive or contact centres, are typically offshore units that emerged during the 1990s as large companies, such as GE, Texas Instruments, Citigroup and American Express, began embracing the model to perform designated operations, mostly related […]

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Share of digital-focused outsourcing transactions witnessed a significant 8% increase in Q2. The global sourcing industry posted a decline in transactions in the second quarter of 2019 as compared to Q1 2019, dropping from 501 transactions to 474, according to […]

Research firm Everest Group has recently conducted an in-depth study of Mexico’s second largest city, Guadalajara, Jalisco as a potential nearshore services delivery location. Guadalajara is home to many IT operations for large global operators such as IBM, but also […]

BPO providers help risk managers capitalize on digital technologies such as workflow automation, drone inspections, analytics, Internet of Things, and artificial intelligence Property and casualty Insurers could relieve many of the risk management headaches they face today by leveraging digital […]

HR outsourcing (HRO) has matured. Once little more than a cost-cutting exercise, outsourcing your HR – or specialisms within it – is a nuanced strategic decision which will be different for every organisation. Annie Makoff examines how HR outsourcing has […]