Over the last few years, about 35-40 percent of the outsourcing work has moved to GICs, and “this is a continuous process”, said Harish Pillai, vice-president and country head at Randstad Sourceright India, a talent management solution provider.
GICs, traditionally referred to as captive or contact centres, are typically offshore units that emerged during the 1990s as large companies, such as GE, Texas Instruments, Citigroup and American Express, began embracing the model to perform designated operations, mostly related to technology. According to an Everest Group report, GICs account for about 25 percent of the global offshore services market.
