IT Outsourcing Sector Faces Heat from Global In-House Units | In the News

GICs, traditionally referred to as captive or contact centres, are typically offshore units that emerged during the 1990s as large companies, such as GE, Texas Instruments, Citigroup and American Express, began embracing the model to perform designated operations, mostly related to technology. According to an Everest Group report, GICs account for about 25% of the global offshore services market.

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